Hi @Katatu ,

your account is not connected to contract, which is why we can’t check in your orders.

If you’ve received no further mail regarding a contract confirmation, I’d try to order it again.

Regarding the payment for the AirPods: You should have received a mail how to make the deposit. You’ll most likely need online banking in order for it to work.

Please let us know, if you have more questions regarding the deposit or your orders. We can also switch to personal messages to check on your orders, please let us know if you’d like us to open that channel.

Best regards,
Kurt

Hi @o2_Kurt 

Thank you for the information. I would love to switch to personal messages so that I can be further helped. I have a PDF document regarding the Iphone order which I downloaded when I made the order. As for the Airpods, I was only instructed to make the deposit without any specific details on where to transfer the money. I usually do online banking.

Best,

Petros

@o2_Kurt, should I send you the document I have regarding the Iphone I ordered?

Best,

Petros (Katatu)

Hi @o2_Kurt,

How can I send you the PDF document so that you can help me with the follow up process. I have been calling the customer care centre (017688855222) but the language used is German I do not understand anything. Please help me out.

Best,

Katatu

Hello @Katatu,

we are now following you with our collection account @o2_Support . You can now send us a private message to this account. Just go to the profile and click on private message. Please send us your customer number or phone number with your 4-digit personal customer code. Alternatively, you can send us your address and date of birth for verification. Then we can have a look at you!

Kind regards,
Jessica