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New simcard not working


Hello,

I received my simcard, then tried to register online but I’m not receiving message or temporary password. Can you check why. Thank you.

Edit o2_Larissa: moved to English o2 Community: Mobile

Lösung von o2_Tobias

Hi @Sunneva

welcome to our English Community. 

Thanks for your request. 

What kind of sim-card did you order? 

Is it probably a multicard? If this is the case, just have a look to the settings of your multicard and check which sim-card receives SMS. 

Or is it the only card for the contract?

 

Loving greetings,

Tobias

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4 Antworten

o2_Tobias
  • 11690 Antworten
  • Lösung
  • 10. November 2021

Hi @Sunneva

welcome to our English Community. 

Thanks for your request. 

What kind of sim-card did you order? 

Is it probably a multicard? If this is the case, just have a look to the settings of your multicard and check which sim-card receives SMS. 

Or is it the only card for the contract?

 

Loving greetings,

Tobias


  • Neuling
  • 2 Antworten
  • 25. August 2022

Habe eigentlich eine o2 SIM-Karte gekauft und habe keine Ahnung, wie man sie aktiviert. Kannst du bitte helfen? Danke


  • Neuling
  • 2 Antworten
  • 25. August 2022

Hello today Bought o2 simcard and have no idea how 2 active it any oke can help pleas ❤️


o2_Lars
  • Moderator
  • 23507 Antworten
  • 27. August 2022

Hello @Shakhawan, welcome to our o2 community :-)

If you ordered a SIM card online you can also activate it online in a few simple steps, here you will find all necessary information :-)

Regards,

Lars


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