New simcard not working

Hello,

I received my simcard, then tried to register online but I’m not receiving message or temporary password. Can you check why. Thank you.

Edit o2_Larissa: moved to English o2 Community: Mobile

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Lösung von o2_Tobias 10 November 2021, 18:59

Hi @Sunneva,

welcome to our English Community.

Thanks for your request.

What kind of sim-card did you order?

Is it probably a multicard? If this is the case, just have a look to the settings of your multicard and check which sim-card receives SMS.

Or is it the only card for the contract?

Loving greetings,

Tobias

Habe eigentlich eine o2 SIM-Karte gekauft und habe keine Ahnung, wie man sie aktiviert. Kannst du bitte helfen? Danke

Hello today Bought o2 simcard and have no idea how 2 active it any oke can help pleas ❤️

Benutzerebene 7

Hello @Shakhawan, welcome to our o2 community :-)

If you ordered a SIM card online you can also activate it online in a few simple steps, here you will find all necessary information :-)

Regards,

Lars

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