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New Sim registered to other user

  • April 26, 2023
  • 5 Antworten
  • 37 Aufrufe
A
Besucher:in

I bought O2 prepaid sim and when tried to register it to my name from O2 app, it is already registered to some other user and I am not able to change the name and DOB.

 

 

EDIT: verschoben von Prepaid in Englisch:mobile     o2_Maria, 29.04.23,    09:15 Uhr

Lösung von o2_Giulia

Hello @Ankita Arya,

Unfortunately, I still haven't received any response from you. I assume that you were able to clarify your concern in a different way in the meantime.

Best regards

Giulia

5 Antworten

o2_Maria
  • o2_MariaModeratorin
  • Moderatorin
  • April 29, 2023

Hello @Ankita Arya ,

welcome to the community.

Where exactly did you buy this sim card and when?
Was it in an o2 shop?`
If so, please contact this shop again.

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
A
Besucher:in
  • Ankita Arya
  • Autor
  • Besucher:in
  • May 2, 2023

Hi Team

Thanks for your response. I bought it from kiosk, so it was not o2 shop.

What can be done in this case?

Thanks

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • May 8, 2023

Hello @Ankita Arya,

I would like to take a look at your case. In order to exchange further details I have sent you a private message.

Best regards

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • May 11, 2023

Hello @Ankita Arya,

unfortunately I haven’t received an answer from you so far. Have you received my message? You will find it in your personal inbox.

Best regards

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • Lösung
  • May 15, 2023

Hello @Ankita Arya,

Unfortunately, I still haven't received any response from you. I assume that you were able to clarify your concern in a different way in the meantime.

Best regards

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
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