Hello @Ankita Arya ,

welcome to the community.

Where exactly did you buy this sim card and when?
Was it in an o2 shop?`
If so, please contact this shop again.

Best regards,
Maria

Hi Team

Thanks for your response. I bought it from kiosk, so it was not o2 shop.

What can be done in this case?

Thanks

Hello @Ankita Arya,

I would like to take a look at your case. In order to exchange further details I have sent you a private message.

Best regards

Giulia

Hello @Ankita Arya,

unfortunately I haven’t received an answer from you so far. Have you received my message? You will find it in your personal inbox.

Best regards

Giulia

Hello @Ankita Arya,

Unfortunately, I still haven't received any response from you. I assume that you were able to clarify your concern in a different way in the meantime.

Best regards

Giulia