I bought O2 prepaid sim and when tried to register it to my name from O2 app, it is already registered to some other user and I am not able to change the name and DOB.
EDIT: verschoben von Prepaid in Englisch:mobile o2_Maria, 29.04.23, 09:15 Uhr
Gelöst
New Sim registered to other user
Lösung von o2_Giulia
Hello
Unfortunately, I still haven't received any response from you. I assume that you were able to clarify your concern in a different way in the meantime.
Best regards
Giulia
- Moderatorin
- 21302 Antworten
Hello
welcome to the community.
Where exactly did you buy this sim card and when?
Was it in an o2 shop?`
If so, please contact this shop again.
Best regards,
Maria
Hi Team
Thanks for your response. I bought it from kiosk, so it was not o2 shop.
What can be done in this case?
Thanks
- Moderatorin
- 20234 Antworten
Hello
I would like to take a look at your case. In order to exchange further details I have sent you a private message.
Best regards
Giulia
- Moderatorin
- 20234 Antworten
Hello
unfortunately I haven’t received an answer from you so far. Have you received my message? You will find it in your personal inbox.
Best regards
Giulia
- Moderatorin
- 20234 Antworten
- Lösung
Hello
Unfortunately, I still haven't received any response from you. I assume that you were able to clarify your concern in a different way in the meantime.
Best regards
Giulia
Deine Antwort
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