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I think I need personal help here. I ordered O2 Myhome M and device arrived, and all the procedure stopped at SIM card activation. Is not possible to be activated online. I went to the O2 shop and they just keep telling the system is on maintenace and have to be waited, or the online orders cannot be helped via shops. I also called the O2 telephone service and  he told it is not possible to be activated online neither phone, there is an technical issue on my Simcard and a “technitian” have to make it activated. It was supposed to be completed and be noticed via e-mail, though it seems never arriving, and instead, I recieved Billing information asking if I am enjoying the netweork. This is truly frustrating.

Edit o2_Larissa: moved to English o2 Community: Mobile

Hi @KARA_SU8794, 

nice that you decided to order our o2 HomeSpot-tariff. A Warm welcome to our English Community. :hugging:  

It is correct that we had some technical issues to activate sim-cards in the last days. But now everything is possible again. 

Did you already check if an activation of your sim-card is possible meanwhile?

If you need further support, please let me know. 

 

Loving greetings,

Tobias

No, nothing is possible for me now.

When I try activation now, it says I have nothing to do and would receive an e-mail for activation, which apparently not. 

Could you please explain what is possible ? What I need is a Sim card activation.

Hi @KARA_SU8794, 

thanks for your reply. 

I will certainly help you to activate your sim-card. 

In order to check everything, I have just written a private message to you via @o2_Support. Please reply there to my request. 

Thanks a lot. 

 

Loving greetings,

Tobias

So I replied and waited 2 days. Is anything going on ??

Hi @KARA_SU8794, 

thanks for your details under @o2_Support. 

I checked now the sim-card-number that you mentioned, and I found out that the sim-card is already active since 18th November 2021. 

Please check if you have installed the o2 HomeSpot correctly. Please watch this video: installation o2 HomeSpot You can switch the subtitles into English. :wink:  

If you installed everything correctly, just have a look online at our livecheck. Do you see any technical issues?

I hope that these suggestions are helpful for you.

 

Loving greetings,

Tobias

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