Network issue

Hi @Liz L,

thanks for your message.

I regret that you have difficulties with the mobile internet at the postal code you mentioned.

Unfortunately, a basic station is not working properly in this area. You can check this here: http://g.o2.de/livecheck

Did you already try to change from LTE to 3G in the network-settings of your device?

If this does not help, I only can ask you for further patience until our technicians have solved the issue.

Loving greetings,

Tobias

Hi Tobias

I've been testing every different setting on my phone over the past 7 days to get better connection, and none of them work (3G also doesn't work). 

I saw the information online and registered to get sms updates. Yesterday I received another sms that it will take 9 more days to work on the problem - I hope this gets fixed without more delays. 

Please answer the second part of my previous post? 2- can my unused data be transferred to the next month in my contract? I cannot use it as I had planned to do.

Hi @Liz L,

thanks for your reply.

Thanks a lot for your patience concerning the network-connectivity.

Unfortunately, it is not possible to transfer your data-volume to the next month. With the beginning of your next bill-period, your data-volume will be renewed.

From where did you get the SMS from? Under your mobile phone number that is listed in your community-profile, I do not see any information in your data.

Loving greetings,

Tobias

Hi Tobias

I subscribed to receive updates on the O2 website ( it could have been on the same page as the 'live check'). The messages is from '' Ihr o2 Team' and the number displays 'Netzservice'.

It's disappointing not to be able to use the product/service from O2. 

It's however unacceptable that I will loose my data allocation as this is my only source of fast speed internet at home. Please advise how my request can be escalated?

Hi @Liz L,

did you already try to put your sim-card in a different device?

Sometimes after you have changed the device, you will be able to have mobile data-access again.

Loving greetings,

Tobias

Hi Tobias

If I go to the grocery store in another postcode, 5he signal is perfect, but as soon as I'm in my home's postcode, I don't have reception. So I think it's clear now that my issues is due to the station problems.

Please answer the monthly data expiration question in my previous post?

"It's however unacceptable that I will loose my data allocation as this is my only source of fast speed internet at home. Please advise how my request can be escalated?"

Hi @Liz L,

thanks for your reply.

I have just sent a private message to you via @o2_Support. Please reply to this private message there.

Thanks a lot.

Loving greetings,

Tobias

Hi @Liz L,

I am happy that I could already help you at @o2_Support.

If you have any further questions, just feel free to contact our English community.

Loving greetings,

Tobias