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Hello,

 

I had a balance of about 9-10 euros, and I had recharged 10 euros on 1st July. My pack of 15 euros got reactivated. I checked after that, and had a balance of about 4-5 euros. However, when I check now, after about 20 days, the balance has dropped down to 0.62 euros, even while the tarifplan with EU flat-rate calls and 15 GB data is still active and under the limit.

 

Please help me to rectify this issue urgently, as my tariff is nearing its expiration.

 

Thanks

Edit o2_Larissa 27.07.2022/ 16:14: moved from O₂ Prepaid to English o2 Community: Broadband / DSL

Hi!

 

You previously activated the itemized bill (Einzelverbindungsnachweis) here? https://www.o2online.de/ecare-prepaid/guthaben-uebersicht

(The link in the bottom of the list)

 

If yes:

Check here (https://www.o2online.de/ecare-prepaid/evn-uebersicht) and here (https://www.o2online.de/ecare-prepaid/guthaben-uebersicht) for details.

 

If not:

Then unfortunately one can only guess.

 

  • Calls to your own mailbox are subject to a charge.
  • International calls from Germany (or EU)  are chargeable
  • Special numbers are chargeable and are not covered by a flat rate. (i.e. 0900, 01805, ….)

Activate the itemized bill and check “Aufladungen & Abbuchungen” (https://www.o2online.de/ecare-prepaid/auf-ab-buchungen) for subscrtions like o2 Music etc.

 

 

Hello @shashanknag3 , 

welcome to our community! 🎉

Could you find out with the help from tearsbeforecrying why the balance has dropped?

Did you activate the itemized bill?

If we can still support you, please let us know. 😊

 

Best regards, 

Manuela

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