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Hello

I lost my prepaid SIM card while on vacation. I want the same number because many online accounts have to be recovered using that number.

I called the O2 prepaid hotline and they said that I need a personal code, which I don't have because I ordered my SIM on a supermarket.

I tried to recover my O2 online account and order a new SIM from there, but account is & I can only recover it using the number which I don't have.

What is the solution?

If I could recover my O2 online account using e-mail instead of number, that would solve everything. Any O2 support that can help me here?

 

Edit o2_Vivian: verschoben o2 Prepaid - English o2 Community: Mobile

Hi!

 

 

I called the O2 prepaid hotline and they said that I need a personal code, which I don't have because I ordered my SIM on a supermarket.

 

If you bought the SIM card in a supermarket, you set your personal customer code (Persönliche Kundenkennzahl) yourself when you registered the SIM card.

Can`t remember?

Is that the PIN code?! Because I changed the default one ..

Hi!

 

 

I called the O2 prepaid hotline and they said that I need a personal code, which I don't have because I ordered my SIM on a supermarket.

 

If you bought the SIM card in a supermarket, you set your personal customer code (Persönliche Kundenkennzahl) yourself when you registered the SIM card.

Can`t remember?

 

Not the SIM PIN.

 

Can you still remember that you had to activate the SIM card at www.o2.de/welcome and when you gave your name and address, you also had to set a PIN yourself. I mean this one.


Try to remember this number or you will have to request a new one using this form: https://www.o2online.de/assets/blobs/pdfs/pkk-aendern-prepaid/

 

 

Edit by o2_Manuela: Link zum Formular aktualisiert. 11.02.23, 13:21 Uhr

Magic happened. I remembered the PIN!!!! thank youu!!

Yeah! Great! It's your day!

Hi @Berliner21, 

welcome to our English Community. 

Sometimes, issues solve themselves without any support. :laughing:  

Have a great weekend. 

 

Loving greetings,

Tobias

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