I had to wait for an hour in customer service call only to be transferred from one agent to another 4 times and then finally after being on hold for 45mins, the call got cut automatically. @o2 Is this the service you provide to a loyal customer? #frustrated!
Edit by o2_Andrea: von FAQ “Deine O₂ Rechnung: Einsehen, herunterladen und Rechnungseinstellungen verwalten” abgetrennt
hi, what's your problem?
Here in the customer-help-customer forum it takes several days
before an O2 moderator looks in.
Maybe you can find answers in the English help pages.
or try the chat
https://www.o2online.de/chat-auswahl/
Dear
welcome in our community. 
I'm sorry to hear that you had such a long wait on the english-language hotline. Can we help you here in the english-speaking community?
Kind regards,
Andrea
Yes please. I had a product called o2 Homespot which I bought in 2019 which advertised that it is a portable product and can be carried wherever you go. I recently (July-2021)moved my apartment ( within Munich just 5kms away from the previous address) and in the new address o2 home spot had very bad to no service/network. In September 2021 I called the customer and talked regarding the problem and they suggested I switch to DSL product because o2 Homespot doesn't have any network in my current PLZ and that my Homespot contract which was ending Dec-2021 will be cancelled with immediate effect as an extraordinary condition. They asked me to send an email to Impressum@cc.o2online.de, which I did. But I see that o2 still billed me fully for Homespot for October, November and December. I called the customer care again in October addressing this problem and they said they will refund me- did not happen!! Again called in December to address the same and was put on hold for 45 mins as they said Homespot is a different department and they have their own Rechnung service.
Will I ever get this resolved with O2?
Please help. I'm fed up of this.
Dear
I was happy to take a look at your case. You already received a credit entry on December 7th 2021 for the bill from Ocrober 13th to November 12th 2021. This was only a small amount, because onla a small amount was accrued and in the bill before you had received a discount of 100% on the dataspot tariff. I have now credited you again with the amounts for the homespot from the current bill from Novermer 13th to December 12th 2021. 
I hope everything is fine now, otherwise please contact us again here in the community.
Kind regards,
Andrea
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