I had to wait for an hour in customer service call only to be transferred from one agent to another 4 times and then finally after being on hold for 45mins, the call got cut automatically. @o2 Is this the service you provide to a loyal customer? #frustrated!
Edit by o2_Andrea: von FAQ “Deine O₂ Rechnung: Einsehen, herunterladen und Rechnungseinstellungen verwalten” abgetrennt
hi, what's your problem?
Here in the customer-help-customer forum it takes several days
before an O2 moderator looks in.
Maybe you can find answers in the English help pages.
or try the chat
Dear
welcome in our community. 
I'm sorry to hear that you had such a long wait on the english-language hotline. Can we help you here in the english-speaking community?
Kind regards,
Andrea
Yes please. I had a product called o2 Homespot which I bought in 2019 which advertised that it is a portable product and can be carried wherever you go. I recently (July-2021)moved my apartment ( within Munich just 5kms away from the previous address) and in the new address o2 home spot had very bad to no service/network. In September 2021 I called the customer and talked regarding the problem and they suggested I switch to DSL product because o2 Homespot doesn't have any network in my current PLZ and that my Homespot contract which was ending Dec-2021 will be cancelled with immediate effect as an extraordinary condition. They asked me to send an email to Impressum@cc.o2online.de, which I did. But I see that o2 still billed me fully for Homespot for October, November and December. I called the customer care again in October addressing this problem and they said they will refund me- did not happen!! Again called in December to address the same and was put on hold for 45 mins as they said Homespot is a different department and they have their own Rechnung service.
Will I ever get this resolved with O2?
Please help. I'm fed up of this.
Dear
I was happy to take a look at your case. You already received a credit entry on December 7th 2021 for the bill from Ocrober 13th to November 12th 2021. This was only a small amount, because onla a small amount was accrued and in the bill before you had received a discount of 100% on the dataspot tariff. I have now credited you again with the amounts for the homespot from the current bill from Novermer 13th to December 12th 2021. 
I hope everything is fine now, otherwise please contact us again here in the community.
Kind regards,
Andrea
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