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Hello,

 

I am experiencing ongoing issues with my O2 contracts and need assistance. I originally signed up for one mobile internet service, which did not work as expected. I returned to the store to resolve this, where I was given a new SIM with a promise of better service, but the first contract was not canceled. Now, I find myself with multiple active contracts, none of which are providing the service I was promised.

 

Here are the specifics:

 

Original Contract: The internet service was not functioning as expected.

Store Visit: I was given another SIM to supposedly solve the problem, without a proper resolution to the initial contract.

Current Situation: I have multiple active contracts, and I am still facing connectivity issues, affecting my ability to work remotely, as I depend heavily on a reliable internet connection.

I have visited the store multiple times, and each time I was told the manager was not available. I am seeking a resolution to these issues, preferably the cancellation of these contracts without penalties due to the failure in providing the promised services.

 

Could someone please advise on the best steps to take next? Any help would be greatly appreciated.

 

Thank you,

 

o2_Giulia, 12.05.2024, 09:00: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Here's what happened:

 

Initial Purchase: Bought a SIM for internet that didn't work as expected.

Store Visit for Resolution: Was given a new SIM with a promise of better speed, without cancelling the first contract.

Outcome: Internet still doesn't work properly, and I now have three active contracts simultaneously with no satisfactory service.

I've been back to the store multiple times, and each time I'm told that the manager who can resolve my issue is on holiday, and nothing further happens. I need the internet for my remote work, and this situation is causing significant disruptions.

Hello @Issues with Multiple Contracts, 

welcome to our o2 Community 🙂

That ius unfortunate if you ended up with three contracts wanting only 1 that works. Have you checked your address in our live-check whether there are technical disturbances registered for our net?

I have send you a private message, please answer via private message but when you have answered, write shortly in your threat that you have answered in order for us to react quicker 🙂

Kind Regards,

Gerrit

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