Hello @Promi , 

thank you for your private message.

The router is now send to you again.

Please give me a feedback when the router arrived.

Best regards, 

Manuela

Hi Manuela, 

I am again dumped by dhl!!

I left all of my work to receive this router today but they again cancelled to deliver it to my house. They are saying the rubbish reasons which is not valid for me.

I don't know why its happening repeatedly. Here I attached my doorbell and letterbox image. You can check. 

Edit o2_Antje: Personal Data deleted

Hello @Promi ,

I am very sorry, that the second delivery attempt did not work either

The department is informed about this situation and we will look for a solution.

I advice you to delete the pictures from your doorbell, because your name is on it and this is a public forum.

I did not delete or edit the pictures because you posted it with a valid reason.

Surely you will get an answer from me as soon as I have new information from the department.

Edit: We deleted the pictures for you, this is the safest option. 

Best regards, 

Manuela

Thanks Manuela, I did not find any option to delete those images or edit the comment. so I just reported that comment to delete. If you are allowed to delete I would request you to delete that. 

@Promi already done 

Hello @Promi , 

I have an answer from the department.

The best option is to take an alternative adress for the shipment.

You will get a private message shortly.

Best regards, 

Manuela

Hello @Promi,

I have ordered shipment to the alternative adress now, I am confident that the router will arrive there by the beginning of next week.

Please let us know if you have further questions.

Best regards

Giulia

Hello Giulia,

Finally I received the router. I tried to access the dsl router return portal https://dsl-retoure.o2online.de/start

but that's not working due to website maintenance work. Or do you have other portal? Please let me know. So that, I can return the router asap. 

Thanks Manuela and Giulia for your quick responses

Hello @Promi,

it should be working by now again.

Please let us know if you were able to return the old router.

Best regards

Giulia

Its working now, I just got the QR code to return the router. Thanks Giulia

Hello @Promi,

you are welcome

Please let us know if you have any further questions.

Best regards

Giulia

Hi Giulia,

I have sent the old router back and O2 logistics received that. Could you please start the process to refund my money?

Thanks for your cooperation

Hello @Promi ,

the refund happens automatically after the unit has been returned and processed by logistics. This can take a bit, so please keep a close eye on your account.

Kind regards, Sven

Glad to hear from you. Thanks Sven

Hi @Promi ,

you’re welcome! Feel free to keep us posted about the progress 

Viele Grüße,
Kurt

Hi, 

Its been months since the router has been received by O2 logistics. Still I haven't got my money back

Do you have any update Giulia/Sven/Kurt?

Hello @Promi , 

thank you for your message.

The router arrived in june but the refund was not processed correctly. I am sorry.

I have messaged the responsible department so the refund can be booked. 

You should see the refund in your next bill that will come in august.

Sorry for the delay!

Best regards, 

Manuela

Edit by o2_Manuela: sentence corrected