I had ordered a tarrif of 9.99 smartphone pack for my phone number in O2.

The portal showed that the pack to be activated, but the pack did not get activated. So when I made calls in an emergency situation all the money was deducted. Again I had to recharge for 10 euros to sort out the issue, again the same issue happened.

Now i have 3.27 euros left in my account which is unfair. Ideally the pack should have been activated and all calls should have been free from then.

Please refund my money back to my account.

I have been a o2 member for long time and previously also due to incorrect billng when reported , O2 checked and refunded my money back. Expecting the same.

Edit o2_Larissa: moved to English o2 Community: Mobile