@Shah992 Prepaid or postpaid?

Prepaid. 

@Shah992 Please install the mein o2 Service App on your Smartphone and initial the process. (Rufnummermitnahme)

Please have Minimum 6.82 Euro Balance on the o2 Card.

Hi @Shah992, 

welcome to our English Community. Nice to meet you here. 

Did you already manage to set the opt-in with the instructions of @Joe Doe. Thanks a lot four your explanations. 

You find further support also in this article: 

Just have a look under the topic “Number transfer to another provider”. 

I hope that the information is helpful for you. 

Loving greetings,

Tobias

Thank you both, Tobias and Joe Doe. It was very helpful. I have requested for the number portability from the Mein O2 App. How long do you think it will take to get the confirmation? Moreover, I am porting it to another Telefonica provider, in this case, will I be charged the EUR 6.82 fee? The article you shared says that porting within the Telefonica group is free of charge but I just want to confirm since my current balance is around 20 cents less than 6.82.

Thank you.

@Shah992 To what brand you exactly port?

Handy Vertag.

@Shah992 This brand not from o2 /Telefonica but use the network from o2. You must pay 6,82 Euro for porting your number.

Hello, i am facing an issue while porting to handyvertag. For some reason O2 is rejecting my request. I have 15 euros in my account right now which is more than the minimum requirement. And also have ended my contract. Please look into it…

@Anurag Have you requested the number portability in your mein o2 service app? Is the registered  name and birthday the same for the o2 prepaid and handyvertrag?

Hello @Anurag and welcome to our o2 community :-)

If you try to transfer your mobile phone number and this is being denied there should be stated a reason for this, like for example the name or address are not mathcing, just as @Joe Doe already stated.  :-)

Regards,

Lars