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I want to cancel my Phone order + new contract

M
Neuling

 

Hello,

 I want to cancel the new Phone order+ contract.  It was mistakenly placed.

 I was trying to amend my current contract with Phone but it went wrong.

 Could you please help me to cancel the order iPhone 14 Pro purple + New Sim card as I already have active O2 connection but it's not good working no 5G and very bad internet connection and dont want any new.

 thanks

My contract number-
XXXXXXXXXXX

Miraj latif Iqbal 

Edit o2_Bianca: Persönliche Daten entfernt. Dies ist eine öffentliche Community, bitte poste keine persönlichen Daten.
Verschoben von Mobilfunk in Englisch

Lösung von o2_Manuela

Hello @Miraj latif , 

welcome to our community! 💐

You can cancel your contract for example via our email widerruf@cc.o2online.de

Here you can read more about the right of withdrawal

If you need further help just ask. 😊

If you want to, we can also make you an offer for a contract extension. 

This is what you wanted first if I understand you correctly?

 

Best regards, 

Manuela

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    2 Antworten

    o2_Manuela
    • o2_ManuelaTeam
    • Team
    • 4991 Antworten
    • Lösung
    • 6. November 2022

    Hello @Miraj latif , 

    welcome to our community! 💐

    You can cancel your contract for example via our email widerruf@cc.o2online.de

    Here you can read more about the right of withdrawal

    If you need further help just ask. 😊

    If you want to, we can also make you an offer for a contract extension. 

    This is what you wanted first if I understand you correctly?

     

    Best regards, 

    Manuela

    Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
    o2_Jessica
    Einer Person gefällt das
    • o2_Jessica
      o2_Jessica
    schluej
    Superstar
    • schluej
    • 15615 Antworten
    • 6. November 2022

    Moin Moin,

    you could only cancel 

    • If you have made the contract online.
    • And with in the first 14 days.

     

    Live long and prosper 🖖
    o2_Jessica
    Einer Person gefällt das
    • o2_Jessica
      o2_Jessica

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