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Hi, last week I activated eSIM on my iphone. My experience was not good with that, I always had a connection problem. Even, my wifi connection effected by this eSIM. Than last night I deleted the eSIM, than I lost my all network. Physical sim also is not working. I have never seen any system like this. There are no backup for anything in the settings. To activate it again, I need sms but my phone number is not active. I need an immadiate help.  

Hi @smalling ,
i am glad to read you here in our community, even when the reason could be an other one 😊
An reactivation of an sim profile is not possible, but you can order an replacement card. In our article about Sim Card for postpaid customers you´ll find a description in english 😍

kindly regards
Michael
 

Hi @o2_Micha, I wonder can I reactivate my eSIM profile again? Because I dont have any network right now.

Thanks

smalling

Hello @smalling ,

as Micha already said, an eSIM Profile cannot be reactivated. You have the option of ordering a replacement instead.

 

Kind regards, Sven

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