I have cancelled my contract succesfully (I think), however now when I try to login to my O2 account to check if everything was properly cancelled it prompts me to enter an sms code from a sms from a new number I don’t know of (and is not the one that got cancelled). How can I completely cancel this? Is this new number a contract auto generated with O2?
edit o2_Solveig 27.03.2023, 12:19 Uhr moved from o2 Mobilfunk → English o2 Community: Mobile
Lösung von o2_Flo
Hey
if i read it correctly, your case has been solved and your contract is cancelled.
I wish you a good time!
Greetings,
Flo
Hello
Welcome to the o2 Community 💙
In order to process your request, we need additional information for your legitimation.
You just received a private message from
sincerely,
Dominik
Hello
Has your issue already been resolved or do you still need additional assistance?
Please do give me feedback here 💙
sincerely,
Dominik
Hello
Kind regards, Ines.
Hi!
I got I message from the O2 support that the case was closed since it was solved, but yet again I received another bill this month from a number I didn’t even get a SIM. Please help me to cancel this contract
Hi
Kind regards, Ines.
yes it does appear in the two bills I have. But I already cancelled the contract in the first month (actually withing the week of the O2 wrongly making my contract)
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