Hello @fer212 

Welcome to the o2 Community 

In order to process your request, we need additional information for your legitimation.
You just received a private message from @o2_Support with additional instructions.

sincerely,
Dominik

Hello @fer212 

Has your issue already been resolved or do you still need additional assistance?

Please do give me feedback here 

sincerely,
Dominik

I still need assistance, waiting for a physical letter

Hello @fer212, which letter do you mean? I can possibly resend it if it hasn't arrived yet.

Kind regards, Ines.

Hi!

I got I message from the O2 support that the case was closed since it was solved, but yet again I received another bill this month from a number I didn’t even get a SIM. Please help me to cancel this contract

Hi @fer212, please check whether the phone number for this bill was also on other bills.

Kind regards, Ines.

yes it does appear in the two bills I have. But I already cancelled the contract in the first month (actually withing the week of the O2 wrongly making my contract)

Hey @fer212,

if i read it correctly, your case has been solved and your contract is cancelled. 

I wish you a good time!

Greetings,
Flo