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I can't see my data usage in my O2 app

G
Neuling

How can I see my data usage? When I click on details,still could not find it.

 

Lösung von o2_Jessica

Hello @gulsahbb,

thank you for your enquiry and welcome to the community! 💙

As @Bollermann already said it is a one-month unlimited pack. After the month, the pack is automatically deactivated and you use the 20 GB. As soon as they are active, you can also track your data usage in your app. But especially with unlimited data volume, you won't find a display there. You can therefore continue to use your data volume.

Kind regards
Jessica 🌻

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7 Antworten

salov
Fortgeschritten
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  • salovFortgeschritten
  • Fortgeschritten
  • 833 Antworten
  • 3. April 2022

You have an unlimited plan. Why do you want to see your usage ?

G
Neuling
  • gulsahbb
  • Autor
  • Neuling
  • 1 Antwort
  • 3. April 2022

Actually I bought 20gb monthly,I don’t know why it looks like unlimited.

Bollermann
Star
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  • BollermannStar
  • 27365 Antworten
  • 3. April 2022

Is that the first month of your contract? It could be the myDATA Unlimited for free the first month. 

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
o2_Jessica
Einer Person gefällt das
  • o2_Jessica
    o2_Jessica
o2_Jessica
  • o2_JessicaTeam
  • Team
  • 14880 Antworten
  • Lösung
  • 5. April 2022

Hello @gulsahbb,

thank you for your enquiry and welcome to the community! 💙

As @Bollermann already said it is a one-month unlimited pack. After the month, the pack is automatically deactivated and you use the 20 GB. As soon as they are active, you can also track your data usage in your app. But especially with unlimited data volume, you won't find a display there. You can therefore continue to use your data volume.

Kind regards
Jessica 🌻

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
Z
Neuling
  • Zee147
  • Neuling
  • 1 Antwort
  • 4. September 2023

I can’t find out that how much EU data limit left or used. Usually it shows here and I could see it only for 1 day after it disappeared and now it’s showing this and i have translated every page of it but couldn’t find the way to check the remaining data limit for (EU international).  Also I can’t even change the language to English 😤 this is so frustrating.
 

Edit by o2_Andrea: Rufnummer aus Screenshot entfernt - Datenschutz

Vilureef
Superstar
  • Vilureef
  • 50002 Antworten
  • 4. September 2023

Hello @Zee147,

What's your tariff called? Have you already looked at the online portal? There is another ad there.

Best regards

-
o2_Sven
  • o2_SvenModerator
  • Moderator
  • 15517 Antworten
  • 6. September 2023

Hello @Zee147 ,

welcome to the o2 Community 💙.

As Vilureef has already said, please check the usage directly in the online portal. If you need any further help, please let us know.

 

Best regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
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