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I accidentally bought a Large prepaid data pack, and then accidentally clicked terminate immediately instead of terminate it at the end of its term.

  • October 18, 2021
  • 2 Antworten
  • 49 Aufrufe

Hi. I was fiddling around the O2 website as I was wondering why my prepaid network internet is not working anymore. I soon realised that it is due to the lack of credit in my account, and I decided to top up my account. However, what I have not noticed is, that when I was fiddling around the website, I tried to activate the large data package and forgot to deactivate it. When I finished my topup, I received several SMS messages saying “topup successful”, “large data pack activated”, and finally “my account is low in credit” in chronological order. I wanted to unsubscribe the data pack and I misclicked the option “Cancel immediately” without noticing that it will cancel the tariff literally immediately without refunding the credit. 

Hence, can I please ask whether it would be possible to get a refund, or at least reactivate the large data plan?

Thank you.

Lösung von o2_Manga

Hi @khtkhtkhtkhtkh 

welcome to our community. :slight_smile:

I reactivated the package for you without any extra costs. You can use it as soon as you receive the text message for confirmation.

Greetings and thanks to @fritz04 for assistance.

 

2 Antworten

  • October 18, 2021

please call

Service in English

For English-speaking support, please contact us at

089 66 66 30 08 1*

This service is available monday till friday from 10am - 6pm.

*Charges according to your rates for calls to German landline.

or

try the chat

Prepaid Kundenservice-Chat

Erhalte Unterstützung rund um deinen O2 Prepaid Tarif.
Wir sind von Mo. - Fr. 8 - 20 Uhr und Sa. 10 - 18 Uhr für dich da.


o2_Manga
  • Lösung
  • October 19, 2021

Hi @khtkhtkhtkhtkh 

welcome to our community. :slight_smile:

I reactivated the package for you without any extra costs. You can use it as soon as you receive the text message for confirmation.

Greetings and thanks to @fritz04 for assistance.