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How to make pause from prepaid sim

  • December 26, 2019
  • 5 Antworten
  • 860 Aufrufe
A
Besucher:in

I will be on vacation for 3 months and want to make a pause from the automatical monthly deduction.

Does someone know how to change this setting?

 

 

EDIT: Community name changed due to our regulations. “O2” is not allowed in the community-name. o2_Tobias

Lösung von Anonymous

What du you mean by “ automatical monthly deduction” exactly?

 

Do you want to stop the automatic renewal of your package?

Enter Mein o2 an visit the following page: https://www.o2online.de/ecare-prepaid/tarifdetails

Find your active package an than press “Abbestellen” to cancel the package.

On the next page you will be asked, if you want to cancel your package immediately ("Sofort abbestellen") or at the end of term ("Zum Laufzeitende abbestellen”)

 

Do you want to stop the automatic top up your credit via your bank account?

Enter Mein o2 and visit the following page: https://www.o2online.de/ecare-prepaid/automatische-aufladung

Uncheck the marks and than click “Speichern" (save)

    5 Antworten

    A
    • Anonymous
    • Lösung
    • December 26, 2019

    What du you mean by “ automatical monthly deduction” exactly?

     

    Do you want to stop the automatic renewal of your package?

    Enter Mein o2 an visit the following page: https://www.o2online.de/ecare-prepaid/tarifdetails

    Find your active package an than press “Abbestellen” to cancel the package.

    On the next page you will be asked, if you want to cancel your package immediately ("Sofort abbestellen") or at the end of term ("Zum Laufzeitende abbestellen”)

     

    Do you want to stop the automatic top up your credit via your bank account?

    Enter Mein o2 and visit the following page: https://www.o2online.de/ecare-prepaid/automatische-aufladung

    Uncheck the marks and than click “Speichern" (save)

    Sandroschubert
    Joe Doe
    A
    A
    Besucher:in
    • ASKAXX
    • Autor
    • Besucher:in
    • December 26, 2019

    Hi TBCMagic, 

    Thank you for your reply. Probably your first answer was the one I wanted. I meant stopping renewing the package every 4 weeks. I don't want to cancel my account, is this way possible to restart my number after the 3 months absence?

    Droggelbecher
    Legende
    Forum|alt.badge.img+21

    Hi TBCMagic, 

    Thank you for your reply. Probably your first answer was the one I wanted. I meant stopping renewing the package every 4 weeks. I don't want to cancel my account, is this way possible to restart my number after the 3 months absence?

    Yes

    o2_Tobias
    • o2_TobiasTeam
    • January 6, 2020

    Hi @ASKAXX,

     

    @TBCMagic already gave you helpful information concerning your request.

     

    Could you already clarify your issue?

     

    If you still have further questions, please feel free to contact us here in our English community.

     

    Additionally, I have sent a private message via @o2_Support to you. Please take notice of the information there.

     

    Loving greetings,

    Tobias

     

     

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • January 15, 2020

    Hi @ASKAXX,

     

    thanks for chatting with me at @o2_Support.

     

    I look forward to your next conversation. Just feel free to contact then our English community.

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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