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How to keep phone number when changing to a different provider
Hi.
I am using a Prepaid SIM card from O2 for almost 3 years. I never did any contract because I don't like to be stuck for 24 months with something that I would like to change after 2 or 3 months.
Recently I thought about moving to a different provider but I would like to keep my phone number. On the application I am doing the new provider warns me that if that is the case I will be charged by around 25 to 30 euros and that I should contact the previous provider in order to know how to go through the process of keeping the same number and how to make this payment.
I tried to contact O2 through the Hotline and I was told that I should use a special Prepaid Hotline. I tried to use the live chat and I was told that the Prepaid people are not available.
Could someone be kind to explain me what should I do to take my number to a new provider, how much are the costs and how can I pay them to O2?
Thank you in advance!
I am using a Prepaid SIM card from O2 for almost 3 years. I never did any contract because I don't like to be stuck for 24 months with something that I would like to change after 2 or 3 months.
Recently I thought about moving to a different provider but I would like to keep my phone number. On the application I am doing the new provider warns me that if that is the case I will be charged by around 25 to 30 euros and that I should contact the previous provider in order to know how to go through the process of keeping the same number and how to make this payment.
I tried to contact O2 through the Hotline and I was told that I should use a special Prepaid Hotline. I tried to use the live chat and I was told that the Prepaid people are not available.
Could someone be kind to explain me what should I do to take my number to a new provider, how much are the costs and how can I pay them to O2?
Thank you in advance!
Lösung von o2_Michael
Hi Luigi,
have you already seen our . There are many informations in english instead of german. ☺️
To take the mobile number to a new provider costs 29,95 Euro. This fee will be paid by your prepaid balance. Mandate the new provider to take the number and he will contact us because of this. Which new provider did you choose?
Best regards
Michael
Zur Antwort springenhave you already seen our . There are many informations in english instead of german. ☺️
To take the mobile number to a new provider costs 29,95 Euro. This fee will be paid by your prepaid balance. Mandate the new provider to take the number and he will contact us because of this. Which new provider did you choose?
Best regards
Michael
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