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how can i get my PIN/PUK without meinO2 account

R
Neuling

Hello, 

I turned my phone off and when I turned it back on it requested my PIN number. 
I can not find the card where my chip came to check the number. I tried following the instructions on retrieving the puk number through the site, but it looks like it needs to have an account with the phone number linked.

I tried to make this account, but it sends a password to the sms and as my phone is locked, I can not access that sms.

Lösung von o2_Andrea

Dear @reem karami ,

welcome to our community. 🌹

Here in our o2 Community we do not privide the PIN or PUK.

@tearsbeforecryinggave you the right informations. You can eiter user our Hotline (here you need your four-digit personal customer ID) or you can go to a shop, where you need your IDcard.

Thanks a lot @tearsbeforecrying and @jsc for your support.

Kind regards,

Andrea

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5 Antworten

R
Neuling
  • reem karami
  • Autor
  • Neuling
  • 2 Antworten
  • 2. März 2023

Hello, 

I turned my phone off and when I turned it back on it requested my PIN number. 
I can not find the card where my chip came to check the number. I tried following the instructions on retrieving the puk number through the site, but it looks like it needs to have an account with the phone number linked.

I tried to make this account, but it sends a password to the sms and as my phone is locked, I can not access that sms.

 

edit o2_Solveig 02.03.2023, 13:34 Posts merged; same issue

A
  • Anonymous
  • 0 Antworten
  • 2. März 2023

Hi!

 

Call the o2 customer care (Support in English available): www.o2.de/kontakt or visit an o2 shop with your valid ID.

 

edit o2_Solveig 02.03.2023, 13:34 Posts merged; same issue

 

jsc
Meister/In
Forum|alt.badge.img+4
  • jscMeister/In
  • Meister/In
  • 6304 Antworten
  • 2. März 2023

doppelt

PIN PUK without Mein O2 account | O₂ Community (o2online.de)

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o2_Andrea
Einer Person gefällt das
  • o2_Andrea
    o2_Andrea
R
Neuling
  • reem karami
  • Autor
  • Neuling
  • 2 Antworten
  • 2. März 2023

the number on the website is disconnecting 089666630081

 

edit o2_Solveig 02.03.2023, 13:34 Posts merged; same issue

o2_Andrea
  • o2_AndreaTeam
  • Team
  • 26467 Antworten
  • Lösung
  • 4. März 2023

Dear @reem karami ,

welcome to our community. 🌹

Here in our o2 Community we do not privide the PIN or PUK.

@tearsbeforecryinggave you the right informations. You can eiter user our Hotline (here you need your four-digit personal customer ID) or you can go to a shop, where you need your IDcard.

Thanks a lot @tearsbeforecrying and @jsc for your support.

Kind regards,

Andrea

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