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How can I completely close my account and for o2 to stop charging me?


I need to close my O2 account at the end of current month and I have a few bucks in my account, how can I get them back and close my account?

Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community mobile

Lösung von Vilureef

Hello @safiullah,

Use this form to cancel the prepaid card and have the credit paid out.

https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

Best regards

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5 Antworten

Vilureef
Superstar
  • 50002 Antworten
  • Lösung
  • 26. Mai 2023

Hello @safiullah,

Use this form to cancel the prepaid card and have the credit paid out.

https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

Best regards


  • Autor
  • Neuling
  • 7 Antworten
  • 26. Mai 2023

Hello @Vilureef ,

After filling this form, where should I upload that?

Thanks


Vilureef
Superstar
  • 50002 Antworten
  • 27. Mai 2023

Hello @safiullah,

The contact details are on the form.

Best regards


  • Autor
  • Neuling
  • 7 Antworten
  • 27. Mai 2023

Hey @Vilureef ,

 

thanks for pointing out. So I have to print and send this form by post to the address written on top right corner of the form, correct?

  1. Can I get back the post fee?
  2. Can I go to some O2 shop and submit this form there?
  3. Can O2 shop close my account if I go there?

thanks

 


o2_Micha
  • Moderator
  • 9874 Antworten
  • 27. Mai 2023

Hello @safiullah ,
thanks for posting your request regardind cancelling your prepaid contract. 💙
Sending a letter by post will be on your own costs. You can asked a o2 shop to fax your form but it is not guaranteed that every shop will do this. 
The o2 Shops will not be able to close down your account.

If you have any further questions, you are welcome 😍

kindly regards
Michael


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