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I lost my sim card, I am outside of Germany and I would like to cancel my contract.

 

I sent a physical letter to the required address stating I would like to cancel my contract and that I do not mind paying a cancellation fee. I have not heard a response in a month and I am still charged my monthly fee ( 40 euros)

I sent a letter to

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

 

My 02 account was made with only my mobile number so I cannot access it since I forgot my password and cannot get a new one ( I lost my sim card). Based on the covid situation I cannot go back to Germany anytime soon.

 

It feels like it is impossible to cancel the contract at the moment and I am constantly getting charged. Calling their hotline just leads to at least 1 hour of waiting and then getting hung up on.

 

Can anyone help please?

Any response? Still no luck with the call, when I speak English they hang up

Dear @alfonso93 ,

 

in order to help you with your request, I need your mobile phone number or your customer number and your four-digit personal customer ID/code. I'll write a private message from o2_Support to you.

Please get in touch with me again here in the post when you have answered the private message!

 

Kind regards,

Andrea

 

Dear @alfonso93 ,

 

in order to help you with your request, I need your mobile phone number or your customer number and your four-digit personal customer ID/code. I'll write a private message from o2_Support to you.

Please get in touch with me again here in the post when you have answered the private message!

 

Kind regards,

Andrea

 

Hi Andrea, I answered your private message.

Dear @alfonso93 ,

 

I have sent you some information via private message.

 

Kind regards,

Andrea

Dear @alfonso93 ,

 

I am still waiting for your reply in the private message.

 

Kind regards,

Andrea

Dear @alfonso93 ,

 

I now deaktivated your answer option in the private message, because we received no further message of you.

 

Kind regards,

Andrea

Dear @alfonso93 ,

 

in order to help you with your request, I need your mobile phone number or your customer number and your four-digit personal customer ID/code. I'll write a private message from o2_Support to you.

Please get in touch with me again here in the post when you have answered the private message!

 

Kind regards,

Andrea

 

Hallo dear Andrea,könen Sie meine Frage in mein Homepage lesen? BITTE BITTE 

Hi @Yunxiang Fu, 

 

nice that you come back to our English Community. :blush:

 

We nearly gave up hope that you will contact us again. :disappointed_relieved:

 

I regret that something went wrong with your cancellation. 

 

If I understood you correctly, you sent us already a cancellation, but you did not receive a confirmation. 

 

I just read that you are no longer in Germany anymore. Did you therefore send us a cancellation because of moving abroad? If you have not yet done so, please find here all instructions for a cancellation because of moving abroad. 

 

If you have any further questions, just feel free to contact us here again. 

 

Loving greetings,

Tobias

 

 

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