Good morning! I have a O2 prepaid S card, which I have not been using since the 13th Dezember 2021, as I have been abroad since. I even removed the chip from my cellphone upon my arrival. My question is, I checked the myO2 "Datenverbrauch" page and it I do not recognize 2 things that appear there: Datenautomatik Loop and Surf-Dayflat-Voice. I am confused with these terms. Furthermore, it states that I have the 02-Loop Tarif, even though I should have the O2 Prepaid S. Why did my tarif change? Just wanted to check if everything is in order. Thank you.
Hi!
o2 Loop is your basic tariff: 9 cents per minute or SMS, Surf Dayflat 30 MB/day for EUR 0.99 if your cell phone automatically connects to the Internet.
You can add a package to your basic tariff (e.g. o2 my Prepaid S: Voice and SMS flat rate to the German mobile network and landline (replaces the 9-cent minute or SMS) and 3.5 GB high-speed data volume (replaces the Surf Dayflat) for 28 days.
If your credit is not sufficient for the automatic renewal, your basic tariff o2 Loop will be restarted and the o2 my Prepaid S package will wait to be topped up again, or the package will be canceled by the customer.
edit: Datenautomatik Loop
Datenautomatik loop only applies to older packages (e.g. o2 Prepaid All-in 15). When the included data volume is exhausted and the speed slows down, the system will automatically add additional data volume (up to 3x 200 MB).
Since you can no longer book older packages, the Datenautomaik Loop does not apply to you.
Hello
welcome and thank you for your enquiry in the o2 community!
So, as I understand your question, I think
Or are there any other questions left unanswered? Feel free to write us here if you need further support!
Kind regards
Jessica
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