email verification

Hello @Yerisho.

I assume you already registered the contract that you want to verify the email address for and are using the corresponding login and password?

Did you maybe also set up an account for this community only? I’m just asking because you can’t add any contract details to the account that was registered for the community only.

Regards,

Lars

yes that‘s right.

I created an account for the community only. I do also have an o2 sim card that I bought last year, and I tried to connect it using my number, but to no success. I also received last week the phone that I ordered and I worry if I can‘t verify the email that I used. Is there any other solution to verify the email that I used here in community? Thank you.

Hello @Yerisho ,

you need to register the myHandy contract for the mein o2 Portal, before that you won’t be able to verify your email address. If you need help with the registration, please let us know.

Kind regards, Sven

I have my o2 number registered in the portal. How can I connect the Email that I used to order the phone to my o2 number portal?

Hello @Yerisho ,

you will need to register the phone that you ordered, not the mobile number for that. Klick here for the registration.

Kind regards, Sven

Finally! Thank you so much for all of your help. :)

Hi @Yerisho,

it’s our pleasure. Therefore we are here. 🙂

I wish you further a good time. 

Best regards, Marco