I ordered a Samsung S24 Fe, on 07/01/2025, I received a confirmation rmail and my order number, but when I use thid number to locate it, it says that it doesn't exist any order with tbat number, and I can't locate it
Edit o2_Antje: Moved from Android to English Community / 10.01.2025
Lösung von jsc
Unfortunately, you can only retrieve the data shortly before your order is dispatched. That means you'll have to be patient for another day or two...
+4Unfortunately, you can only retrieve the data shortly before your order is dispatched. That means you'll have to be patient for another day or two...
Hello
Hello, so you have only received an order confirmation so far, right? In order to check your order, you need an order confirmation in which you will also be given an order number.
Actually it was confirmed, I don't know if I can share my auftragsnummer here, but I received it and it says that I could use it tô locate my order
No, please do not publish your order number here. Be patient and as soon as your order has been shipped you will receive a shipping confirmation
Ok than, thank you very much, you guys were so fast, you need and increase in your salary haha
Hello
Welcome to our o2 Community. 😊
It's great that jsc and 0179LoopUp have already been able to help you. You are sure to receive your order soon. 🍀
Please let us know how you like your new cell phone when you have received your order. :)
Liebe Grüße, Lea
Today I received a message that they accepted my request to cancel my order, but I didn't cancel it, should I buy it again?
Hi
welcome to our community. 🙂
Your device got returned because we we unable to deliver the device. The address was obviously not correct.
You can go and order the phone again. That’s no problem.
Greetings
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