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Contract termination (Forever)

E
Neuling

I wrote a mail to one of the agents requesting contract termination, but he sent me a form titled “Vertragsstilllegung” which is only for pausing contract temporarily (12 months Max). However, I am looking for a termination document since I have already left Germany for good. Also, I am very furious that I did not sign up for an automatic extension and O2 extended my contract without my permission. Please help me with the termination and hopefully some refunds thanks! (I haven’t been using this number for two years and they charged me 35 euros per month) 

 

Edit by o2_Katja: Moved to our english community

Lösung von o2_Andrea

Dear @elehun17 ,

there is no need für a authoriziation of automatic contract extensions. It is defined by the terms of the contract.

You can use this Kündigung wegen Umzug ins Ausland, but because you are in the automatic one-month contract extension, you can also easily terminate the contract (preferably in writing or by fax) at the earliest possible date.

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)

Thanks to @bs0 for the support.

Kind regards,

Andrea

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bs0
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  • bs0Profi
  • Profi
  • 41935 Antworten
  • 9. Februar 2022

Automatic extension is automatic because you don't have to sign up for it! You gave your 'permission' when you concluded the contract.

Send a letter to o2 terminating the contract. Enclose a copy of your Abmeldung from Germany and proof of permanent residence in a different country. Early termination costs three months' basic fee.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Andrea
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  • o2_Andrea
    o2_Andrea
E
Neuling
  • elehun17
  • Autor
  • Neuling
  • 1 Antwort
  • 10. Februar 2022

I am confused because I did not authorize O2 for automatic extension.

Also I do not have a abmeldung proof, can I provide anything else for sub? Thanks

o2_Andrea
  • o2_AndreaTeam
  • Team
  • 26467 Antworten
  • Lösung
  • 11. Februar 2022

Dear @elehun17 ,

there is no need für a authoriziation of automatic contract extensions. It is defined by the terms of the contract.

You can use this Kündigung wegen Umzug ins Ausland, but because you are in the automatic one-month contract extension, you can also easily terminate the contract (preferably in writing or by fax) at the earliest possible date.

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)

Thanks to @bs0 for the support.

Kind regards,

Andrea

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o2_Micha
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  • o2_Micha
    o2_Micha

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