Dear [O2 Customer Support],
I hope this message finds you well. I am writing to express my extreme disappointment and frustration regarding a recent experience I had with O2. I entered into a contract for an iPhone 15 Pro Max, for which I made an advance payment of 185.99 euros. Regrettably, my contract was later rejected, and I received notification of this via email.
Despite the rejection, I have not received any updates on the return process or the status of my refund. I have made several attempts to contact O2 via email, but unfortunately, I have not received any responses. This lack of communication and transparency is deeply concerning and has left me feeling helpless and dissatisfied as a customer.
I kindly request your immediate attention to this matter and seek clarification on the following:
- The status of my refund for the advance payment made for the rejected contract.
- Information on the return process for the iPhone 15 Pro Max following the contract rejection.
- An explanation for the lack of response to my previous email inquiries.
I believe in fair and transparent business practices, and I trust that O2 values its customers' satisfaction. I am hopeful that this issue can be promptly addressed to rectify the inconvenience and distress caused by the lack of communication and unresolved financial transaction.
Please consider this communication as a formal complaint and provide a comprehensive response at your earliest convenience. I am more than willing to cooperate and provide any necessary information to facilitate the resolution of this matter.