Dear @o2,
My contract is soon up. I’d like to extend. However, in the app when I click on the offer, it is more expensive than the tariff for new and old customers using the browser. I don’t think I did use a lot of data with my current contract, so I’d like to have an offer from you.
Regards
Richard
Lösung von o2_Andrea
Dear
welcome back in our community. 🍀
I have sent you an offer for your current tariff. I can't quite match the previous hardware discount, but since you don't want a new smartphone with it, there's nothing more possible. Does that work for you?
If you would like to accept this offer from me, you can do so directly via the link on the landing page. Only if you confirm it there, the order will be executed for you. Otherwise, the order will be deleted automatically after 8 days.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download and view at www.o2.de/produktinformationsblatt. All product details are listed there (in German). All product details are listed there (without discounts).
Kind regards,
Andrea
Hello
Regards
Hello dSkill,
Thanks ;) I’ll wait for the moderator’s response, as I currently have less time for a chat.
Cheers
+9Then it would speed things up if you also write which tariff you would like and if you would like to buy a new phone as well which model, colour and memory size. Nevertheless you need to be patient. A moderator will reply here in the next x - 14 days.
I’m okay with waiting - still have two months to contract end (one month to cancel). Also not taking any new phone, although I’d like to have an alternative offer with one. The moderators are aware of my current tariff (and phones I’ve been getting) and what they’ve been sending, so I’m sure they know what to offer. Thanks nonetheless.
Dear
welcome back in our community. 🍀
I have sent you an offer for your current tariff. I can't quite match the previous hardware discount, but since you don't want a new smartphone with it, there's nothing more possible. Does that work for you?
If you would like to accept this offer from me, you can do so directly via the link on the landing page. Only if you confirm it there, the order will be executed for you. Otherwise, the order will be deleted automatically after 8 days.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download and view at www.o2.de/produktinformationsblatt. All product details are listed there (in German). All product details are listed there (without discounts).
Kind regards,
Andrea
Dear
Thank you. Offer is received and looks good. Let’s see what Apple announces 😊. Will confirm in the coming days.
Best regards
Richard
Dear
I'm glad you like the offer. Have you been able to accept it yet?
Kind regards,
Andrea
Dear
feel free to contact us if you have any questions or problems.
Kind regards,
Andrea
Dear
I have since 09.09.22 been on the new contract. I have a few questions about the invoice which was sent yesterday.
First of all, I don't understand the separation of the billing 13.08.2022 bis 04.09.2022 and 05.09.2022 bis 08.09.2022 since they're both within the old contract. The new contract started from 09.09.2022, which is rightly indicated on the invoice as 09.09.2022 bis 12.09.2022.
Secondly, the separation of the billing period (all belonging to the old contract) introduces an error (I think) in the calculation. The Hardware Rabatt of the old contract always came to about 79% of the Tarif amount. The latest invoice - if you put the amounts within the two separated bill periods which I mentioned above together - the Hardware Rabatt comes down to about 67%. This shouldn't be so, because as I mentioned above, the periods are within the old contract, and should include the Hardware Rabatt as stipulated in the contract.
There is no problem with the discount percentage of the bill period 09.09.2022 bis 12.09.2022, which is about 75% and in line with the percentage on my new contract.
Lastly, if you look at the attachment, the invoice contains two items belonging to the contract ending … 76336. I moved and the contract which begun 02.06.2021 was ended and replaced with the new one beginning 16.11.2021. Why does the old contract, which has been replaced still exist on the invoice (having a separate cancellation and end date)?
I want to have some explanations and a streamlining of the invoice in the next billing cycle.Thank you.
Regards,
Richard
Dear
I will take a look at this for you.
You accepted the contract extension on September 9th, and I sent you the offer on September 4th. I assume this means that the whole thing is split up on the invoice.
In my opinion, you should have received the hardware discount from 5 September to 8 September. I will submit a credit entry for you. You will then find the amount on your next bill.
As far as the information on page 3 is concerned, it seems very strange to me. There are also two lines with different dates at the top of the other contract.
The mobile phone tariff runs for 24 months until September 8th 2024, the latest termination date is August 8th 2024.
The DSL tariff also runs for 24 months until November 16th 2023, the latest termination date here is October 15th 2023.
The 2nd row is the correct one for each contract.
I'll find out where I can pass this on.
Kind regards,
Andrea
Dear
Thank you for the prompt response.
I appreciate the service and information provided.
Wish you a pleasant weekend.
Best regards,
Richard
Dear
you’re welcome!
Feel always free to get in touch with us, if we can assist you. 😉
Kind regards,
Andrea
Dear
I have now found a contact person to whom I can pass on the misrepresentation on your invoice so that this can be corrected.
Kind regards,
Andrea
Dear
I have received feedback today. The error has been fixed and will be corrected in the November invoice, but it will probably be seen again in the next invoice because it will already be visible as of tomorrow.
Kind regards,
Andrea
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