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I’m using O2 service since more than 3years now, recently I have been to a O2 store and the person over there has said that he will reduce my Tarif with partner card and that I have to take a new SIM card and cancel the old SIM card I said ok, then I got a call from O2 and they said I don’t have to to cancel the existing contract and they can directly do it online without any cancellation, when I went to O2 store in Berlin Alexanderplatz today he was rude because I asked him to cancel my contract and asked me to go out and he will not cancel the contract. When you vm don’t have internal communication properly and for your own benefits you people disrespect us is not acceptable. I need a clarification on this issue.

o2_Antje: Moved from Austausch rund um die Community to English / 28.07.2023 

In contrast to contracts concluded online, contracts concluded on a shop do not have a right of cancellation within 14 days. It is up to the shop whether they agree to cancel a contract. You can submit a complaint about the shop if you believe they treated you badly.

Thanks for the reply, I really want to complain about the shop person. The store is in Alexanderplatz Berlin. And I will cancel o2 contract completely due to such a rude behaviour. I will never take o2 service again 

Hey @LokiA,

 

Welcome to the o2 Community. 💙 It's great that you're checking in with us. I'm sorry that you had such a bad experience with our o2 store. Of course, this should not be the case. I understand that the situation is annoying for you.

Could you briefly describe which tariff the employee advised you on and what you signed? And when did the incident occur?

Greetings,
Flo
 

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