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Hello!

 

When I started to use my sim Card M Tarif was activated and I was using that one. Then I cancelled it and started to use S Tarif but now I want to Change it again but I’m not able to do it from the Website. I did the earlier Change on the Website but this one it tells me to contact the costumer Service. How can I solve this Problem because at the Moment I don’t have any Tarife. Should I go to any O2 shop to solve it?

 

I appreciate your help.

Meltem

 

Edit by MXP_Alex: Moved to English o2 Community

Dear @M3l0 ,

 

welcome in our community. :evergreen_tree:

Are we talking about a prepaid card or a 24-month contract?

 

Kind regards,

Andrea

It wasn’t a prepaid with contract but just because I couldn’t do anything online I had to go to one of your stores and then I changed my prepaid to a contract. I will use it for 24 months for 15 Euros Monthly. Thank you for your help.

Hi @M3l0, 

 

thanks for your reply. 

 

If I understood you correctly, everything is clarified for you. Good that one of our stores could already help you. 

 

If you have any further questions, just feel free to contact our English community here again. 

 

Loving greetings,

Tobias

Yes, everything is clear now. Thanks a lot!

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