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Cancelled contract but still being charged

F
Neuling

In the O2 store they made a mistake and wrongly created a contract without the conditions I signed. They told me it would be cancelled without any problem, delay nor costs on my part. However, it took a lot to be cancelled. Once cancelled, I automatically got another contract which I didn’t even get any SIM, and now that I finally managed to cancel all contracts (I think) I got charged (apart for the monthly costs) for a cancellation fee. Don´t think it is fair since it was a mistake on your side…

 

Edit o2_Sven 06.06.2023/12:12: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

Lösung von o2_Andrea

Dear @fer212 ,

welcome in our community. 🏵

I see on the two invoices a calculation of the contracts that were cancelled. I have ordered a credit booking and a payment for you, as the contracts were cancelled by the shop.

Kind regards,

Andrea

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3 Antworten

bs0
Profi
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  • bs0Profi
  • Profi
  • 41816 Antworten
  • 8. Mai 2023

o2 does not charge cancellation fees. What exactly does it say next to the amount in the invoice?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
F
Neuling
  • fer212
  • Autor
  • Neuling
  • 4 Antworten
  • 8. Mai 2023

It just says Grundgebürhen, which is basic charge or tarif. However, when I went Frinday to the physical store, he told me that this was a cancellation fee. So then it is just the worst customer service I guess. 

Anyway, I shouldn´t have been charged for this and in the physical O2 store, after being there for the 6th time, they pretty much say that it is not their problem.

o2_Andrea
  • o2_AndreaTeam
  • Team
  • 26467 Antworten
  • Lösung
  • 6. Juni 2023

Dear @fer212 ,

welcome in our community. 🏵

I see on the two invoices a calculation of the contracts that were cancelled. I have ordered a credit booking and a payment for you, as the contracts were cancelled by the shop.

Kind regards,

Andrea

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