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Cancellation of O2 Prepaid Contract


Benutzerebene 1

Dear O2 Team,

 

I have O2 Prepaid SIM and I have applied for POSTPAID with another provider. I want to use my same O2 number (Portability). New provider asked me to get confirmation from O2 team.

I could not contact O2 team to release the contract.

 

Could you please check and release my number for portability ? 

 

Regards,

Gayathri P

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Lösung von Sächsin 13 November 2021, 16:05

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22 Antworten

If you use the "my o2" app, you can arrange for the approval there yourself.

Choose: Tarif & Optionen -> Rufnummernmitnahme –> Rufnummer jetzt freigeben. On the next page, you will see the data that must be entered for the new provider. The approval is confirmed by SMS and is valid for 30 days.

 

 

Benutzerebene 1

Hello @Sächsin 

Thank you very much for your feedback.

Is it applicable for O2 LOOP ? I dont see any option “Number Portability ->Release now

 

 

Benutzerebene 1

@Sächsin Thank you very much, I gave release now option and requested new provider to port the number.

New provider said that the old contract is not released or the release amount (6 EUR) not yet paid.

 

May I know how can I pay 6 EUR to release my phone number ?

Benutzerebene 1

I have received the above mail from new provider.

 

Dear O2 Team,

Could you please help here to resolve ?

Benutzerebene 7
Abzeichen +3

@Gayathri How much money you have on your o2 prepaid card?

Benutzerebene 1

@Joe Doe  - This is the correct place to see the balance ? Mine is O2 Loop. Last time (Nov 6th) I recharged with 20 EUR

 

Benutzerebene 7
Abzeichen +3

@Gayathri You must have 6,82 Euro on your o2 card for release your number. Did you cancel the o2 smartphone package? 
What o2 Smartphone Package you have booked?  my Prepaid L for 19,99 Euro each 28 days?
 

Benutzerebene 1

@Joe Doe I just gave “Release Contract now” as suggested by others. 

I didn't cancel the SMARTPHONE package. My Prepaid L plan is 19,99 Euro each 28 days. (same as yours)

 

  1. How to cancel the SMARTPHONE package ? ( 19,99 Euro each 28 days.)
  2. How to add 6.82 EUR in O2 card. Is it like normal top-up ? 
Benutzerebene 7
Abzeichen +3

@Gayathri 

1.) You can cancel your package over the o2 App. See here for more information

2.) Top-up can been done over normal way. Refill card, transfer over bank account, ATM machine.

Benutzerebene 7

Hello everyone,

and thank you @Sächsin and @Joe Doe for your answers and help! :nerd:

@Gayathri did everything work for you as Joe Doe has mentioned it?

Kind regards
Jessica :fallen_leaf:

Benutzerebene 1

@o2_Jessica - I have done everything as per @Sächsin @Joe Doe.

 

  • I have given release contract from O2 App
  • Cancelled O2 L package (unsubscribed)
  • Top up through Bank (sent SMS to 56656 and I have got Bank details to transfer Money with Purpose. I transferred the Fee (10 EUR) . But I did not get any messages and amount is not added to my balance.
  • Could you please check from your end ?  so that I can request the porting again.  
Benutzerebene 1

@o2_Jessica - Still my balance is 0.04 EUR 

Benutzerebene 1

@o2_Jessica - Could you please confirm , whether I can request the portability with new Provider ? 

I have done the transfer.

Top up through Bank (sent SMS to 56656 and I have got Bank details to transfer Money with Purpose. I transferred the Fee (10 EUR) . But I did not get any messages and amount is not added to my balance.

Hi @Gayathri., 

thanks for your reply. 

I just checked everything for you. I do not see that you topped-up an amount. But as you ordered “o2 my Prepaid L” on 6th November and cancelled it again on 14th November, I considered it as a withdrawal and topped-up your card with the fee of “o2 my Prepaid L” again. 

Now, you have the possibility to contact your new provider in order to port your number to another provider. 

We will charge you with 6,82 € for the porting. 

The remaining amount can be transferred back to your private bank-account if you fill out the following form: transfer of remaining amount to your bank-account

I hope this time you will be successful with the porting of your number. 

 

Loving greetings,

Tobias

Benutzerebene 1

@o2_Jessica Thank you so much for the support 

Benutzerebene 7

Hi @Gayathri ,

 

you’re welcome!

Best regards,

Kurt

Hi O2 team,

I want to cancel my prepaid tariff (Home flex). But I really lost with the form and documents. I want to make it ASAP.

Hi O2 team,

I want to cancel my prepaid tariff (Home flex). But I really lost with the form and documents. I want to make it ASAP.

Sorry in german

 

Benutzerebene 7
Abzeichen +3

@sofijka.tat Did you now your 4 digit personal secret number? (I mean not the sim pin)

Benutzerebene 7

Dear @sofijka.tat ,

welcome to our community. 💨

Did the article @schluej mentioned help you?

Kind regards,

Andrea

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