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Cancellation Date Clarification

E
Neuling

Good afternoon, 

 

I unfortunately had to cancel my contract. I cancelled via registered mail yesterday and today I see my cancellation date has been set for November 24th 2021. I am on a monthly contract and the cancellation terms are 30 days notice. Would you know why my cancellation date is set in 2 months? 

Thanks a lot for the kind attention. 

 

Kind regards, 

 

Erica 

 

 

 

 

Lösung von o2_Kurt

Hallo @Erica_9 ,

 

thanks for you post!

I’ve looked it up and you’re right. I’ve corrected the date, the contract will now be deactivated on the 27th of October.
If you have further questions, please let us know here!

Best regards,
Kurt

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    3 Antworten

    o2_Kurt
    • o2_KurtModerator
    • Moderator
    • 18708 Antworten
    • Lösung
    • 30. September 2021

    Hallo @Erica_9 ,

     

    thanks for you post!

    I’ve looked it up and you’re right. I’ve corrected the date, the contract will now be deactivated on the 27th of October.
    If you have further questions, please let us know here!

    Best regards,
    Kurt

    Signatur :)
    E
    Neuling
    • Erica_9
    • Autor
    • Neuling
    • 2 Antworten
    • 30. September 2021

    Hello @o2_Kurt , 

    Thanks a lot for your kind help. 

    Best regards, 

     

    Erica

    o2_Michi
    o2_Kurt
    2 Personen gefällt das
    • o2_Michi
      o2_Michi
    • o2_Kurt
      o2_Kurt
    o2_Kurt
    • o2_KurtModerator
    • Moderator
    • 18708 Antworten
    • 5. Oktober 2021

    Hi @Erica_9 

     

    you’re welcome!

    Best regards,
    Kurt

    Signatur :)

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