Cancel add-on service “Monatlicher Datensnack”

in the customer portal under Tariff & SIM card for Internet and 5G options. In the pack, click Details, then click Unsubscribe.

Thank you for the response. The “Monatlicher Datensnack” I want to cancel is not listed as a pack under the Tariff & SIM card for Internet and 5G options. I checked the other menu fields but couldn’t spot this option. Is there anywhere else specifically that I should look for this to unsubscribe?

if you no longer see it under Internet and 5G options, it has already ended.

That is what I thought last month, that it was a one time charge but got charged again this month so I don’t think it has ended 😟

Thanks! I will hope for the best and wait to see the next invoice then.

Hello ​@SenSan,

Welcome to our o2 Community. 🤗

Like Bumer, I think that if you no longer see the option there, it has already been canceled. If this is not the case, you are welcome to contact us at any time and we will take a closer look.

Kind regards, Lea

​@SenSan, it seems I have a similar issue. Ordered the snack and canceled it right away but it is still on my invoice. And the best, the App doesn’t show the extra data volume anymore. 

​@o2_Lea is this the “new economy” aka scam from O2?

Zur Info, doppelt:

Invoices are created retroactively. If the speed option is no longer visible in My o2, it has now been canceled and will no longer be charged in the future.

Guten Morgen ​@Tudel,

herzlich willkommen in unserer Community 😀

Super, dass du zu deiner Frage schon einen eigenen Beitrag erstellt hast, dort geht es ab jetzt dann weiter - damit es übersichtlich bleibt 🙂

Wir werden uns dort bald melden.

Lieben Gruß, Kathi