Can not log in to my account properly

You will be notified of the provision of a new bill in "Mein o2" and its total amount to the e-mail address you have specified. 

o2 my Home contracts are normally paid by SEPA direct debit via the IBAN you specified when ordering. 

Alternatively, payment by bank transfer is possible. Whether the invoice amount is collected by SEPA direct debit or a bank transfer is necessary can be found on the invoice. 

Use the phone number belonging to your contract to log in to "Mein o2". If necessary, log out of the forum first. If you have not yet registered your contract with the phone number belonging to your contract for "Mein o2", you must do this before you can use "Mein o2". It is not possible to view your bill with a prospective customer login. 

Thank you for your help.So I tried to log in with my phone number that I gave to O2 (although it is not an o2 phone number) and that didnt work. I tried to registered with it and it said that the service is currently unavailable. 

Very annoying. Like, I can log in on the webiste but all I see is the message from my first post, very frustrating.

I will look for my billing details on the invoice, thanks.

You have misunderstood something. 
Every o2 my Home tariff is assigned a German landline number. You have to use this number. 
Exception: o2 my Home FMS contracts have a o2 mobile phone number instead. 

Unless you have ordered a provider change with number portability, this number will be assigned to you by o2. This is NOT the contact number you provided to o2 for enquiries. 

Thank you for your comment. I am sorry. Yes it is a german number and yes it does not work. Not for loging in or registering. 

Then it is clearly not the right number. Please check your o2 order confirmation or the menu of your o2 Homebox or AVM Fritzbox for the phone number of your landline connection. 

Thank you for the replay, I am really sorry if I apprear to be annoying. T

he phone number I use is the only one I have… so not really sure how would it be wrong. The agent wrote it off his screen when he was registering me.

The internet I ordered is a home spot, the lTE 5G simcard. Is it possible that the number they ask me to log in with is the number of the sim card for the internet, inside the router?

Because I can not see my number on the email confirmation letter

Hi @Agaraspberry,

thank you for your post in our community. 💙

Could you find your Mobile Phone number in the meanwhile?

Thank you blablup for your helpful answer. 😊 

Best regards, Marco

Hi @Agaraspberry,

has your issue been resolved or is the problem still exist? We would be happy about an update. 

Best regards, Marco