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I brought new O2 simcard in Stuttgart, with the plan 9.99 Euro but I was asked to pay 20 Euro. Sales person told me that the rest 10 euro you will get subsequently in next month.but I cannot see any such balance in my account apart from the current plan. And Moreover my friends also brought O2 simcard with same plan from Milaneo mall (Stuttgart) they paid only 7.99 Euro for 9.99 euro plan. I think I have been overcharged.please clarify 

 Thread relocated to English Mobile / o2_Antje

 

 

If you check your balance (for example with *101# on the mobile phone), how much balance do you see?

Hello @Rahul Devale,

thank you for your enquiry with us in the community 😊

What kind of documents did you get in the shop? And what receipts etc. do you have?
In general, the shop in question is your contact for transactions in shops.

Kind regards
Jessica 🌷

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