5G Router Upgrade

Hi @o2_Alina, 

Thank you. Is it possible to return the original router to you and get the money back? The 4G O2 HomeSpot router does not work stable and requires daily reboots. The problem is not fixed from February 2020.

Hi @o2_Alina, 

I’ve got the router from February by signing a contract in a shop. The software is the problem. You may just check this forum for reports on that, it’s not only me. And in that case, a daily reboot works as a workaround, it is sadly not the quality I’d like to pay for. It would be good to have the issues fixed, please.

For example:

https://hilfe.o2online.de/o2-homespot-o2-my-data-spot-21/homespot-verliert-lte-verbindung-nach-24-stunden-511350

https://hilfe.o2online.de/o2-homespot-o2-my-data-spot-21/o2-home-spot-taeglicher-ausfall-zum-gleichen-zeitpunkt-512156

https://hilfe.o2online.de/o2-homespot-o2-my-data-spot-21/homespot-518391

Another issue is one cannot try other routers too, it is yet another problem with many affected customers, just check this forum, nothing is changed since March.

https://hilfe.o2online.de/o2-homespot-o2-my-data-spot-21/einrichtung-huawei-b525s-23a-als-alternative-zum-homespot-526963

@Denner, well, you are about right, thanks.

I still have a hope the new device would be better (and I cannot you a known stable one anyways). It would definitely depend on the contractors that are involved in the 5G device manufacturing. 

On one hand, it does not look to me that O2 can cope well with the older router support.

e.g. https://hilfe.o2online.de/o2-homespot-o2-my-data-spot-21/o2-homespot-das-neue-firmware-update-ist-hier-update-535313

On the other hand, I think it might be likely that device support is decaying. It is normal for the industry to expect 1.5 - 2 years of support. Sad story for customers, but can be so.

The only excuse, I’ve got the O2 Homespot device effectively free from O2. The final contract price did not change, I see a ~5EUR/Month payments for it and ~5EUR/month discount from the main Internet plan. 

Should I know that before, I would never have paid even a 10EUR total price for the 4G O2 HomeSpot router (made by Askey). The new 5G device looks viable to try at no extra pay. I’m ok to report my findings as an exchange. 

Hi @jonnyzzz ,

As much as I can understand your displeasure, I have explained to you above that it is not possible to exchange your current home spot for a 5G Ready Spot.

You are still free to send in the router for repair using the link I sent you above.

Best, Alina

Hi @jonnyzzz ,

In that case, unfortunately not. I'm sorry.

Best, Alina