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Hi community members,

I ordered DSL from O2 on 29.09.22. The technician should come at 21.10.22. It was fine for me at first, but then I understood I need to get internet line right now so I had to choose another technology and another provider.

I wrote to widerruf@cc.o2online.de with an email containing the filled forumlar and got no response. Moreover, I receive emails that my order is being prepared ( der Auftragsnummer CINAo2B1715XXX).

Can I stop it somehow? I don’t want to bother with sending back the router, so it would be so much easier to stop it now, before it goes any further. Yet I have nothing from O2, no router, no letters, so I have nothing to return and it would be so much more convenient to stop it now. 

To add: the internet site looks completely broken, it shows me notifications about my new Auftrag, but no way to interact with this Auftrag in any matter, the button click leads to nowhere.

Unrelated note: I wrote a Kundigung for my O2 LTE SIM-card (Flex tariff) and same reaction, namely - no reaction, and for a while now.

Edit o2_Larissa 08.10.2022/17:44: personal data (order number) removed

Hello @GDem, usually you will receive an automatic confirmation of receipt by e-mail relatively quickly. Have you received it by now?

And please use the following e-mail address widerruf@cc.o2.online.de, I think you missed a dot.

Best regards

Steffen

Hi @o2_Steffen , yeap, now I got a response from widerruf, but still have no answer regarding my kundigund of LTE-based internet (due to the absence of LTE signal in my new house) from 29.09…

“hiermit bestätigen wir Ihnen den Eingang Ihrer Kündigung vom 29.09.2022 um 11:41:05 Uhr. “ - no reaction still...

Hello everyone.

We continue here

Best Regards 

Matze 

Hi @o2_Matze we can mark both solved. If O2 sent some “confirmation” that the Kundigung was processed - I would not create the 2nd topic. I don’t see this in “My o2” somehow, but since the O2 community moderators see it - I am fine with it.

Dear @GDem ,

thank you for your feedback.

Good to hear that everything is fine now.

Feel free to contact us again if we can support you.

Kind regards,

Andrea

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