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Unable to connect to DSL tariff "O2 my Home L".

Z
Neuling

I’m trying to connect my house to the tariff “O2 my Home L”. I’m already O2 customer, and when I click “Zur Kasse” button I get the next message:

Auf dem aktuell verwendeten Account ist kein Vertrag mit Laufzeit hinterlegt. Bitte loggen Sie sich mit einem entsprechenden Account ein, um die Produkte mit Bestandskundenvorteilen kaufen zu können.

I am logged in with my active account and I can’t get past this message. I think it is because I’m on the “O2 Loop” tariff but if so, at what tariff should I switch?

Lösung von blablup

If you have the error text translated, you will see that you are trying to order a product with a combination discount (Kombivorteil) but you do not have an o2 mobile phone contract that entitles you to the combination discount. o2 prepaid products do not entitle you to the combination discount and ordering with a combination discount is therefore not possible. 

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    5 Antworten

    B
    Lehrling
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    • blablupLehrling
    • Lehrling
    • 11035 Antworten
    • Lösung
    • 11. November 2021

    If you have the error text translated, you will see that you are trying to order a product with a combination discount (Kombivorteil) but you do not have an o2 mobile phone contract that entitles you to the combination discount. o2 prepaid products do not entitle you to the combination discount and ordering with a combination discount is therefore not possible. 

    o2_Manga
    o2_Larissa
    Z
    3 Personen gefällt das
    • o2_Manga
      o2_Manga
    • o2_Larissa
      o2_Larissa
    • Z
      Zulug
    o2_Larissa
    • o2_LarissaTeam
    • Team
    • 9164 Antworten
    • 16. November 2021

    Hi @Zulug ,
    welcome to our community :blue_heart:
    I agree with @blablup  that it's probably due to the chosen tariff. You are welcome to order an o2 DSL contract as a new customer. The o2 my Home combo is only for customers with an existing mobile contract. Have you already sent your DSL order in the meantime?
    Kind regards
    Larissa

    Z
    Einer Person gefällt das
    • Z
      Zulug
    Z
    Neuling
    • Zulug
    • Autor
    • Neuling
    • 2 Antworten
    • 16. November 2021

    Hello!

    @blablup thank you for the explanations, it makes sense.

    @o2_Larissa there is a discount for the existing customers with which the O2 tariff outstands other providers. I haven’t made a final decision on a tariff and provider yet.

    o2_Larissa
    • o2_LarissaTeam
    • Team
    • 9164 Antworten
    • 21. November 2021

    Hi @Zulug,
    maybe switching along with your mobile contract would be an alternative.
    My tip: sign the DSL contract first and then bring the mobile contract to us or sign a new one, and you'll save 50% on the basic fee for your chosen mobile contract.
    Kind Regards,
    Larissa

    Z
    Einer Person gefällt das
    • Z
      Zulug
    Z
    Neuling
    • Zulug
    • Autor
    • Neuling
    • 2 Antworten
    • 21. November 2021

    Hello @o2_Larissa,

    Thank you for the suggestion! I’ve actually decided to get a mobile contract first and already got a SIM card. I just can’t activate it online for some reason, it pops up an error with something like “Card number isn’t found, please call our support center.” Will call tomorrow, hopefully everything will go smoothly after that. But it’s a different topic of discussion, this we can close now.

    Best regards,

    Aleksandr

    o2_Manga
    Einer Person gefällt das
    • o2_Manga
      o2_Manga

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