Hello!
I have signed a contract for O2 HOMESPOT LTE. Unfortunately, when I activated the SIM card, the internet barely works and the internet speed is under 1.0 Mbps ALL THE TIME!!
I have signed a contract for O2 HOMESPOT LTE. Unfortunately, when I activated the SIM card, the internet barely works and the internet speed is under 1.0 Mbps ALL THE TIME!!
I called O2 customer service in English and they asked me to send screenshots of the speed test to this email address so that you can proceed with the cancellation process. And also to send a letter for request an extraordinary termination of the contract due to a COMPLETE ABSENCE OF NETOWRK COVERAGE. I tried many many time to talk to the technical support, but no one speaks English.
Also, the Service is very very unstable and doesn’t almost work at all from 22:00.
I am extremely disappointed from the service and the way the whole case is handled. I can't work, I can't browse and I can't even use Google!
Please look into this matter as soon as possible and let me know what steps should be taken further in order to terminate the contract.
Attached you will find screenshots of the speed tests.
