Hello,
I have made an order for House Internet. I completed the order without noticing that i chose the option of ‘using my own router’. Now the order has been made and just waiting for my MAC address before it gets confirmed. Can i change the order to include a router from your side? or do i have to cancel it and make a new order? and how do i cancel my order because I do not see the option to do it.
My order number is: XXXXXXXXXX
Thank you.
Edit o2_Sven 31.08.2022/18:40: Removed personal data
Hello
a router can be added to the order, but due to how the processing works, the unit would only be send out after the activation of the actual contract. If that is no issue for you, then we can add a FritzBox 6660 for your cable connection.
Kind regards, Sven
Hello
Thanks for the reply, i would actual just prefer to cancel the order and make a new one its just easier. I emailed: widerruf@cc.o2online.de about it. That is the correct email to contact for these things right?
Hello
that is the correct way, if you send it there then your order will be canceled in due time. If there is anything else we can support you with, please let us know.
Kind regards, Sven
Hello
I sent the email to widerruf@cc.o2online.de over a week ago and i still didnt get a reply. I even sent a reminder email and still nothing. Is there a way to speed this up? The longer it takes to cancel this order the longer its going to take to make the correct one. Any help is appreciated. Thank you!
Hi
When not, i am able to confirm the cancelation of your order for a dsl fixnet contract.
LG
Michael
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