I have ordered a new cable connection on 28.01.2022 with activation scheduled for 02.03.2022.
On 02.03.2022 the internet was naturally not available, I can connect to the cable network OK, but no internet.
Ticket was created 03.03.2022
No feedback at all on the ticket itself, zero!!
I have been contacting the customer service almost daily now for three weeks.
On Friday morning, 18.03.2022, I was told that the issue will be solved latest that evening at 20:00, yes you guessed it, did not work.
Customer Service then told me on Monday, 21.03.2022, that it will be fixed latest by 24.03.2022 – 06:00, take a guess if it was fixed?
So I guess I was given two random dates just to keep me out of the hotline for a while?
Today someone contacted Vodafone again (via email…. apparently they can’t call them?) to ask for an update.
On top of this I was told on 14.03.2022 that I would get a temporary SIM card with data during the actual issue. I got an email about the SIM, but nothing has arrived in one and a half weeks now. And naturally no one can check or send it now again, just forwarding me to another teams.
Naturally o2 was happy to get the money already for the connection over a week ago.
Is this is the service I can really expect from o2 moving forward? Having zero status updates proactively for a ticket in three weeks is just crazy. Not to even mention that the actual order for the connection took place almost two months ago now.
Would be great to hear from the o2 Team how this can really happen in 2022?