Hello Experts,
My o2 DSL connection was activated yesterday and i have configured it as per guideline by using the o2 my service App but it’s stuck at DSL Syncroniztion step for hours and then fails.
When i open http://o2.box then it’s also failing at second step which is status of DSL connection which is coming as not connected.
I am frustrated with this any help would be highly appreciated.
Moin,
if you rent this homebox directly from O2, than there is a problem with your DSL connection.
Are there more than 1 phone socked? Is the dsl led blinking?
If yes please call the hotline, there is a problem with your connection.
Yes i rented it directly from O2, It has three and as per o2 guideline i plugged in middle one.
Yes DSL LED is blinking.
The main problem is i am still not good at german and they only speaks German.
Do you have a neighbor how speaks German? Maybe he could assist you.
This try this
O2 Service in English
Our English-speaking postpaid and landline support for you. We are happy to assist you.
Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm
Hello
welcome to our o2 community 
It's always very annoying when the internet doesn't work right from the start, sorry for the inconvenience. I was happy to take a look at your connection, in the meantime you had already contacted our technical support and the problem could be repaired.
I hope everything works to your satisfaction now. Please let us know if you have any further questions.
Best regards
Giulia
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
