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DSL Internet is dead

A
Neuling

Hello,

My internet is dead, i already used the o2 service app and got case number: 174906

Can someone please follow up on this, I am trying to contact tech support on hotline but it's always busy.

 

Thank you so much

Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Lösung von o2_Giulia

Hello @Ahmed_Gamal,

 

welcome to our o2 Community!

 

As I see, @Joe Doe was already very helpful here and the problem was solved by our technical support. I have ordered a discount for the one week downtime for you. It will be deducted from your next invoice. Please let us know if you have any further questions.

 

Best regards,

Giulia

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    Sonic28
    o2_Jessica
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    • Sonic28
      Sonic28
    • o2_Jessica
      o2_Jessica
    War das hilfreich für dich?

    6 Antworten

    Joe Doe
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    • Joe DoeStar
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    • 12469 Antworten
    • 4. Februar 2021

    @Ahmed_Gamal Not good to read again from you about your broken Internet line.

    How you try to contact the hotline? WhatsApp Chat or 089 787979400 ? If you use the 089 number, have you wait after the computer voice recommended the service app and say good bye. Don’t hang up. Wait. After some seconds silence you will forward to a human operator.

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    A
    Neuling
    • Ahmed_Gamal
    • Autor
    • Neuling
    • 6 Antworten
    • 4. Februar 2021

    Sorry @Joe Doe but you're only one I can contact right now. I tried WhatsApp and it suggests to use the O2 service app which I did. When I call the number 089 the computer talks for so long I waited for like 10 mins

    A
    Neuling
    • Ahmed_Gamal
    • Autor
    • Neuling
    • 6 Antworten
    • 4. Februar 2021

    Can I provide my number and some contact me please?

    Mein Nummer: xxxxxxxxx

     

    Edit: Rufnummer entfernt - o2_Kurt

     

    Joe Doe
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    • Joe DoeStar
    • Star
    • 12469 Antworten
    • 4. Februar 2021

    @Ahmed_Gamal Try tomorrow 0800 5251378. Your landline number and your secret 4 digit pin you know? 
    Don’t post it here or send to me over private message. I am not an employee from o2.

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • 20234 Antworten
    • Lösung
    • 15. Februar 2021

    Hello @Ahmed_Gamal,

     

    welcome to our o2 Community!

     

    As I see, @Joe Doe was already very helpful here and the problem was solved by our technical support. I have ordered a discount for the one week downtime for you. It will be deducted from your next invoice. Please let us know if you have any further questions.

     

    Best regards,

    Giulia

    Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
    Joe Doe
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    • Joe Doe
      Joe Doe
    A
    Neuling
    • aek8teu6o
    • Neuling
    • 9 Antworten
    • 16. September 2021

    hi @Ahmed_Gamal sorry for activating this thread again!

    what number did you call when you had this problem? and did you manage to reach someone english speaking on these numbers?

    Thank you!

    Deine Antwort


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