@Ahmed_Gamal Not good to read again from you about your broken Internet line.

How you try to contact the hotline? WhatsApp Chat or 089 787979400 ? If you use the 089 number, have you wait after the computer voice recommended the service app and say good bye. Don’t hang up. Wait. After some seconds silence you will forward to a human operator.

Sorry @Joe Doe but you're only one I can contact right now. I tried WhatsApp and it suggests to use the O2 service app which I did. When I call the number 089 the computer talks for so long I waited for like 10 mins

Can I provide my number and some contact me please?

Mein Nummer: xxxxxxxxx

Edit: Rufnummer entfernt - o2_Kurt

@Ahmed_Gamal Try tomorrow 0800 5251378. Your landline number and your secret 4 digit pin you know? 
Don’t post it here or send to me over private message. I am not an employee from o2.

Hello @Ahmed_Gamal,

welcome to our o2 Community!

As I see, @Joe Doe was already very helpful here and the problem was solved by our technical support. I have ordered a discount for the one week downtime for you. It will be deducted from your next invoice. Please let us know if you have any further questions.

Best regards,

Giulia

hi @Ahmed_Gamal sorry for activating this thread again!

what number did you call when you had this problem? and did you manage to reach someone english speaking on these numbers?

Thank you!