I signed up on 17.08 and today the technician came to check and set up my connectivity. I didn’t receive my router yet, at My O2, the fields to see Tariff and option is deactivated, I didnt get any email, none reply to the phone, i can’t contact by chat because is not available, Im paying for a service I dont have and I need internet for work. Someone can help me please?
edit o2_Manga: verschoben zu Englisch DSL
o2 my Home DSL does not include a router.
A rental router is only supplied by o2 (for a corresponding surcharge) if it has been ordered from o2 together with the DSL connection. Please check your order confirmation for this. If no router is listed in the order confirmation, no router will be delivered.
Hello
If you aordered a router from us with your contract it normally arrives within a few days prior to the activation date. If you also ordered a router it should have arrived by now.
As far as I can see you aere already in touch with our colleagues from customer service, were tehy able to solve this issue? :-)
Regards,
Lars
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