Hello @Rein_Kieb ,

since you have a Flex contract you can easily choose the month where you want the contract to end and you will have access to it until the deactivation date that gets confirmed. The router you can send back to us once it’s not needed anymore, you’ll find the needed documents here online as well.

Kind regards, Sven

Hello O2 community and staff

In my last post I asked if contract termination was possible through the online forum which I received confirmation on. However going through the process of preparing my contract termination I hit a little thing that made me confussed. Seeing as how I only have my DSL contract for the wifi, I have no phone connected to the line but for the contract termination the forum ask for a Rufnummer (phone number) and now i'm confused if they wish to know the phone number that is under my personal/contact information or the one that is “apparently” connected to the DSL line. See picture below. 

Because if its the one in the picture above, I cant be contacted on that (as no phone is connected) and the one under my contact information isn't truly mine so if i'm contacted there for confirmation there might be a delay (I dont have a german phone number so the one under my personal information is that of my friend/landlord). I hope someone can clear this up for me.

Moin,

a internet contract from O2 has always a phone number. And O2 needs the Phone number of you contract 

That’s a unique identifier for O2. 

Hey @Rein_Kieb,

welcome to the o2 Community

Were you able to find the phone number you need to enter or can we help you here?

Greetings,
Flo