Hi, today I ordered o2 Home M 100 (2023) (cable connetion) without the router. Everything went well and I have the installation appointment within next 10 days. But unfortunately, I made a mistake. I have a fritzbox 7490 router (DSL connection). Is there any way I can use this router for my new cable connection? My contract has not been started yet. Is it possible to switch to DSL connection now? Thanks in advance.
The Fritzbox 7490 can not be used for cable/DOCSIS connections. It is only suitable for DSL connections with up to 100 Mbit/s.
If you would prefer to order a DSL connection and this is available in the desired flat, you should cancel your order (German: Widerrufen mit dem Widerrufsformular). This is only possible if the contract was concluded online or by telephone (not possible when ordering in a local shop).
Hello
welcome to our o2 Community
I have just checked your orders and found that the cable connection has already been cancelled and a new DSL has been ordered for you.
If you have any questions regarding your activation pleas let us know.
Best regards
Giulia
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