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Missing access pin and PUK


  • Neuling
  • 1 Antwort
Hi, I'm wondering if it is possible to get my PUK code through this forum? I have lost my original documentation with it and did not sign up to myO2 prior to being locked out. As I don't speak German, calling is a bit tricky. Is it possible to have it resolved on here?

Can you help?

Thanks

Lösung von o2_Jan

Hi @bwt,

glad I could help. Good to see it worked. 🙂

Best regards,
Jan.
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4 Antworten

o2_Jan
  • 3264 Antworten
  • 19. Juni 2019
Hi @bwt,

welcome to the o2 community!

You can look up your PIN & PUK online in you Mein o2 account:

Tarif & Optionen ➡️ SIM-Karte verwalten ➡️ PIN & PUK einsehen (Weiter)

This path is also the one you could choose in the Mein o2 app, but as you wrote you're currently locked out I assume this is rather futile at the moment. 🙂

Best regards,
Jan.

  • Autor
  • Neuling
  • 1 Antwort
  • 19. Juni 2019
Hi @o2_Jan,

Thanks for your reply. Unfortunately I never signed up to an o2 account, so can't access that part (I have tried signing up and it has said that I need a text message code, which I can not access as I am locked out)

Is there another way around this?

Thanks

o2_Jan
  • 3264 Antworten
  • 19. Juni 2019
Hi @bwt,

yes, there is: I have sent you a direct message via our o2_support account regarding this matter. 🙂

Best regards,
Jan.

o2_Jan
  • 3264 Antworten
  • Lösung
  • 19. Juni 2019
Hi @bwt,

glad I could help. Good to see it worked. 🙂

Best regards,
Jan.

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