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Hi, I'm wondering if it is possible to get my PUK code through this forum? I have lost my original documentation with it and did not sign up to myO2 prior to being locked out. As I don't speak German, calling is a bit tricky. Is it possible to have it resolved on here?



Can you help?



Thanks
Hi @bwt,



welcome to the o2 community!



You can look up your PIN & PUK online in you Mein o2 account:



Tarif & Optionen ➡️ SIM-Karte verwalten ➡️ PIN & PUK einsehen (Weiter)



This path is also the one you could choose in the Mein o2 app, but as you wrote you're currently locked out I assume this is rather futile at the moment. 🙂



Best regards,

Jan.
Hi @o2_Jan,



Thanks for your reply. Unfortunately I never signed up to an o2 account, so can't access that part (I have tried signing up and it has said that I need a text message code, which I can not access as I am locked out)



Is there another way around this?



Thanks
Hi @bwt,



yes, there is: I have sent you a direct message via our o2_support account regarding this matter. 🙂



Best regards,

Jan.
Hi @bwt,



glad I could help. Good to see it worked. 🙂



Best regards,

Jan.

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