Skip to main content
Warum O2
Warenkorb
 Service
Lösung

Missing access pin and PUK

  • June 18, 2019
  • 4 Antworten
  • 147 Aufrufe
B
Besucher:in
Hi, I'm wondering if it is possible to get my PUK code through this forum? I have lost my original documentation with it and did not sign up to myO2 prior to being locked out. As I don't speak German, calling is a bit tricky. Is it possible to have it resolved on here?

Can you help?

Thanks

Lösung von o2_Jan

Hi @bwt,

glad I could help. Good to see it worked. 🙂

Best regards,
Jan.

    4 Antworten

    o2_Jan
    • o2_JanTeam
    • June 19, 2019
    Hi @bwt,

    welcome to the o2 community!

    You can look up your PIN & PUK online in you Mein o2 account:

    Tarif & Optionen ➡️ SIM-Karte verwalten ➡️ PIN & PUK einsehen (Weiter)

    This path is also the one you could choose in the Mein o2 app, but as you wrote you're currently locked out I assume this is rather futile at the moment. 🙂

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    B
    Besucher:in
    • bwt
    • Autor
    • Besucher:in
    • June 19, 2019
    Hi @o2_Jan,

    Thanks for your reply. Unfortunately I never signed up to an o2 account, so can't access that part (I have tried signing up and it has said that I need a text message code, which I can not access as I am locked out)

    Is there another way around this?

    Thanks
    o2_Jan
    • o2_JanTeam
    • June 19, 2019
    Hi @bwt,

    yes, there is: I have sent you a direct message via our o2_support account regarding this matter. 🙂

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    o2_Jan
    • o2_JanTeam
    • Lösung
    • June 19, 2019
    Hi @bwt,

    glad I could help. Good to see it worked. 🙂

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica