Archive: English O₂ Community

Sehr Damen und Herren, ich habe meine PKK leider verloren und wieß nicht wo die ist, wie kann ich diese wieder erlangen? Mit freundlichen Grüßen 

Hi, I want to delete this account, because it got glitched. I tried to activate a prepaid card, while having the small data plan (20 GB for 9.99 euros per month) using a wise bank account to pay for it, but at the end it got glitched. So I used another email adress instead and used the pay as you go option as this works. Hence why I don’t need this account anymore. So could you please delete it?Thank you! :)I appriciate it. Kind Regards,Peter

Dear O2 community, I would like to ask for a Persönlichen Kundenkennzahl as I don’t have one in the paperwork that I received with my contract nor I was asked to have one set when I did my contract. Please forgive me for not writing in German, I just moved here and I don’t speak (yet) German. Vielen Dank.

After resetting the password, I can no longer log into the app.Registration via SMS no longer works either.Outputs the following error: Due to technical problems, your data in My O2 cannot currently be loaded.edit o2_Solveig 01.03.2026, 09:13 Uhr verschoben ins Archiv

Last April I found that my invoices of February and March were unexpectedly high.I called the service center and the assistant told me that there was an additional service that I HAVEN’T requested and used. He said he would cancel it and give my money back to my o2 wallet. I got a following email about that - so everything was okay.And next month, I found that there was additional service charge again in the invoice of April.So I called the service center again, and he said that it was related to the cancelled service - since I called them in April, it was cancelled in April and half month fee was included in the invoice of April.So I asked refund again, after soooooo long waiting (I really don’t know why I had to wait for almost 30 mins if it was related to an issue that was already cleared), and the assistant told me that it would be refunded in the same way - so o2 wallet.However I couldn’t get any email about that, and it is not refunded, so la

Hey, I paid my mobile phone bill last month in store , it still showing up on my mobile app as unpaid , could please check ?  o2_Giulia, 27.03.2024, 18:11: verschoben von Digitales Wohnzimmer zu English O₂ Community: Mobile

I called the customer service to change to post paid on 7.03.204 but didn’t receive the sim card. So I called again that if it is possible to change that post paid contract to cheaper contract on the 26.03.2024. I called the hotline again yesterday because I hadn’t received the sim card and my current sim card was deactivated and another agent said I placed the order for new sim card for new number so I told him that the agent on 26.03.2024 misunderstood and I cancelled new number yesterday. I got replacement sim card for the more expensive contract yesterday at the store from his advice. However, I checked on the o2 app and it showed that cheaper contract sim card ready to be activated. I would like to make sure that it is cancelled and I will not pay for it.  Thank you so much for your help.28.03.2024 09:28 o2_Katja: Verschoben aus SIM zu Englisch

Hello, I forgot to put enough money in my direct debit so O2 cannot charge me. So I called customer service and made a bank transfer of 20 euro with all the details provided by the customer service on March 7th. The amount have still not been credited to my account. Later, I got the message that my number will be suspended on March 8th.My bank said it successfully sent to O2 since March 7th. I would like to know where my transferred money is and if it will show up on my balance.Can you please help me track this transaction?Many thanks! o2_Giulia, 11.03.2024, 14:43: verschoben von O₂ Prepaid zu English O₂ Community: Mobile

Hi O2 community I saw the contract extension section yesterday in mein O2 and try to subscribe where I thought it will only executed after my current contract ends in September 2024. In fact this morning I had the new contract running while I can still the old contract for the next 6 months (with cheaper price and bigger GB quota). Can I revert back to the old contract until it ends and only switch on the new contract after the old end? How does the billing would be? thank you! 

I have lost my simcard in a trip last week and ordered a new one with the same number last Wednesday to arrive 2-3 working days later, on Friday i got an email that it is on its way for me. Till now I have not received the sim card in mail or have any other way of tracking where it is. I went to the shop who told me since its prepaid i should contact customer services which i did and who told me that they can’t help me since its prepaid and to go to the shop putting me in a never ending loop and no one is helping. This is very urgent as i need my simcard to do important work.28.03.2024 09:28 o2_Katja: Verschoben aus SIM zu Englisch

Hello O2, It is my second time I am charging my mobile number for 20€ but the money is not showing in my account, its only deducted from my Bank Account. How can I contact you to get the money/the data in my app!?  looking forward to hearing from you!    EDIT: verschoben von Mobilfunk:Vertrag in English:Mobile     o2_Maria, 27.03.2024; 11:50 Uhr

Hello O2 Team, Unfortunately I have to transfer my o2 number to another company.they informed me that:‘Your previous provider refused to transfer your phone number at the end of the contract.’but currently I have prepaid Sim card and dont have any Contract with you.could you please help me? RegardsVahid 

hello > two weeks ago o2 requested to return my router > and they told me whenever they got it they will refund me witch is didnt happend until now im waiting the refund> i sent an email many times to be sure they will refund me and they said wait they are going to refund me soon ,until now i didnt get it and there is no clue when they going to. this is taking a long time im a fraid that they are not going to because the request date will be expired or something HELP please   EDTI: verschoben von  Mobilfunk: Vertrag&Tarife in Englisch:Broadband&Landline;   o2_Maria, 23.03.2024; 08:43 Uhr

Hello, Could you please tell me what is the notice period for cancelation of postpaid contract with O2?Also is it possible to cancel through the email,? as i have concluded contract online last year and paid additional 39.99 € to have ability to cancel any time. I am using this way just to inform my self about details. Thank you. o2_Giulia, 20.03.2024, 15:52: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hi accidentally selected my data plan to end now instead of selecting it to end when the plan ends.i had 2 plans and both ended simultaneously and I don't have data now. Can this plans be reimbursed, please?     EDIT: verschoben von Mobilfunk:Vertrag&Tarife in English Mobile;     o2_Maria, 25.03.2024;   08:59 Uhr

So unfortunately I was unable to pay my last 2 phone bills due to being out of the country. Will the next payment cover all of the missing payments or do I need to go to a shop to pay the outstanding payments? Any help will be much appreciated as I am a student new to Germany and really don’t know how it works o2_Giulia, 20.03.2024, 08:57: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hi,  What happens to the money in my prepaid account if I decide to port my number ? 

Hi,  I accidentally activated O2 prepaid data pack S 1gb. I didn't use it yet can you able to cancel and refund?Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English Community mobile

Hello thereI had initiated a request for the cancellation of my internet line. They even called the call centre and made a survey etc. while leaving. But the internet bill came again. On the O2 page, on the page with my tariff information, there are errors "could not be loaded due to technical problem". I also received an e-mail about the cancellation of my subscription. But where can I confirm this cancellation again? Also, is it necessary to send the modem, and if yes, where should I send it? Since the first invoice was charged 50 euros, I did not send the modem thinking that they would not want it. Thanks for your help. Hallo zusammenich hatte einen Antrag auf Kündigung meines Internetanschlusses gestellt, die haben sogar im Callcenter angerufen und eine Umfrage etc. gemacht. Aber die Internetrechnung kam wieder. Auf der Seite von O2, auf der Seite mit meinen Tarifinformationen, gibt es Fehler "konnte aufgrund eines technischen Problems nicht geladen wer

Ich erhalte mein Paket in zwei Tagen, aber heute Abend habe ich das Paket versehentlich über die DHL-Software zurückgeschickt. Was soll ich tun? Ist es möglich, das Paket erneut zu versenden? Oder soll ich mein Produkt noch einmal bestellen?Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

Hello, I accidentally cancelled my O2 prepaid S Kombi right after paid for it, can I reactivate it?edited by Thomas3 : Thread moved to English o2Community-Mobile 19.03.24/12:18

H I have signed O2 Home internet contract offline, but the activation date is far and I found other way for my internet. Is it possible to cancel it before the activation date? If ues, kindly let me know the process as I am new here and not good with german language yet. Thank you. Regards,P.P.M.K   EDIT: verschoben aus o2Home Vertrag in English:Broadband    o2_Maria, 25.03.24; 09:57 Uhr

HelloI’m thinking of getting the Unlimited Max contract for 69.99 eur, since there’s an o2 Antenna across the road and coverage is really good, so is speed, as far as I’ve seen with my partner’s phone.I’d like to know whether is possible to add a Multi-Sim to this contract, afterwards, for my iPad, so I can ‘Share’ the data.I’ve seen old threads saying it’s 10 eur more per month, plus 39.99 eur for the activation. Is this still accurate?Also still accurate the 39.99 for having a Public IP?I think clarifying these 2 would be important to conclude the contract online and port my Telekom line.Thank you.

I currently have O2 DSL internet. I am moving and transferring my O2 internet to my new house. I accidentally ordered the new internet to the wrong house address. I am needing to change that address. Is there a way I can do that online? Thank you!