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No internet cable connection after activation date.

M
Neuling

Hello,

I have subscribed a new contract with o2 for my internet connection at home (O2 Home L 250 with Fritz! Box router on rent and cable connection), the activation date was on 18.03.2024, the router was plugged in days before like the instructions on MeinO2 said and I also recieved a confirmation email on the day when the activation was supposed to happen, however I still have no internet connection.

The router's "Power/Cable" LED is blinking and the WLAN one is on, all the others are off and the cables are all plugged in correctly.

I already tried to solve the issue by using the My O2 Service app without any success.

What should I do to get my connection working? I really need it as soon as possible due to working reasons.

Thank you

Lösung von o2_Giulia

Hello @mirkontr,

welcome to our o2 Community 😀

I'm honestly sorry that you're having trouble activating your cable connection.

Since a technician will probably have to be sent to you, please call our customer service so that a problem ticket can be recorded for the responsible cable network operator.

You can reach our English hotline on 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).

Please let us know if the problem was solved quickly. If you have any questions, please feel free to contact us.

Best regards

Giulia

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War das hilfreich für dich?

7 Antworten

schluej
Superstar
  • schluej
  • 15657 Antworten
  • 19. März 2024

Moin Moin,

it is more useful to connect to the router directly via http://192168.178.1

Call the hotline. If possible check the Kabel connection with a TV.

Live long and prosper 🖖
M
Neuling
  • mirkontr
  • Autor
  • Neuling
  • 3 Antworten
  • 19. März 2024
schluej schrieb:

Moin Moin,

it is more useful to connect to the router directly via http://192168.178.1

Call the hotline. If possible check the Kabel connection with a TV.

Already tried that without any luck.

Here is all the information I was able to obtain from the router

Don't know what to do with these though...

M
Neuling
  • mirkontr
  • Autor
  • Neuling
  • 3 Antworten
  • 19. März 2024

I forgot to add that unluckily, I have no chance to try the connection with a TV at the moment.

schluej
Superstar
  • schluej
  • 15657 Antworten
  • 20. März 2024

Call the hotline: „no signal on your TV socked“.

Live long and prosper 🖖
o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • 20542 Antworten
  • Lösung
  • 20. März 2024

Hello @mirkontr,

welcome to our o2 Community 😀

I'm honestly sorry that you're having trouble activating your cable connection.

Since a technician will probably have to be sent to you, please call our customer service so that a problem ticket can be recorded for the responsible cable network operator.

You can reach our English hotline on 089 66 66 30 08 1 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).

Please let us know if the problem was solved quickly. If you have any questions, please feel free to contact us.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
M
Neuling
  • mirkontr
  • Autor
  • Neuling
  • 3 Antworten
  • 20. März 2024

I called in and they sent a ticket to a technician to try and solve the problem.

I hope there will be a quick solution to this

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • 20542 Antworten
  • 20. März 2024

Hello @mirkontr,

I'm pleased that our customer service was able to help you. Our cable network operator will then contact you to arrange an appointment

The technician will certainly be able to solve this, I'm very confident about that.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3

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